Join Our Team as a Frontline Support Specialist!
Be at the forefront of exceptional customer service delivery. Elevate your career with us and make a real difference today!
Responsibilities:
- Manage client inquiries 24/7 via live chat, support emails, and contact forms on our Customer Support Portal.
- Provide prompt and personalized responses, handling escalations with empathy and efficiency to ensure swift resolutions and customer satisfaction.
- Follow established escalation protocols, working closely with the Support Team Manager to resolve complex issues.
- Build stronger relationships with clients by proactively engaging with them and gathering feedback.
- Offer additional support during the absence of Customer Success Managers.
Desired Qualifications:
- Minimum of 3 years of experience in customer service or administrative roles, ideally in a B2B environment.
- 1–2 years of experience as a Virtual Assistant is required.
- Strong background in customer service is essential.
- Subject matter expertise in customer/client support.
- Familiarity with eCommerce tools/software such as LiveChat, Gorgias, Shopify, Zendesk, Re:Amaze, or Freshdesk (preferred).
What We Offer:
- $5 USD per hour with the flexibility to #WorkFromHome
- Full HMO Health Insurance + Dental Coverage
- Exclusive Company Swag Kits
- Generous Paid Time Off
- Performance and Recognition Bonuses
- Holiday Pay & Year-End Bonuses
Apply Here: forms.gle/7p3Ujcs8A7JNaJUR6
Application Code: JAZZHR
Note: Applications submitted only through the provided link will be considered.
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