About the Job: Cloud Practitioner (PMP Certification)
Job Specification: Cloud Practitioner with PMP Certification
Certification Required:
Proven Work Track Record:
- Demonstrated experience with Salesforce Communications Cloud (or Vlocity) and Service Cloud implementation and maintenance.
Mandatory Requirements:
- Track Record
- Experience: Minimum of 2 years of demonstrated experience implementing Salesforce Communications Cloud (or Vlocity) and Service Cloud.
- Context: Experience must be with a government or private entity utilized by multiple business units.
- Specifics: Must include a contact center with at least 20 seats across sales and assurance teams.
- Maintenance and Support
- Experience: Minimum of 3 years of maintaining and supporting Salesforce Communications Cloud and Service Cloud.
- Context: Experience must be with a government and/or private entity.
- Specifics: Must include a contact center with at least 20 seats.
- Certificates & Accreditation
- Team Composition: Names and qualifications of key personnel must be provided.
- Roles: Indicate who is the Team Leader and who are the supporting members.
- Certification: At least one certified Communications Cloud Practitioner must be part of the team.
Responsibilities:
- Implement Salesforce Communications Cloud (or Vlocity) and Service Cloud solutions.
- Maintain and support existing Salesforce Communications Cloud and Service Cloud implementations.
- Collaborate with multiple business units to ensure the system meets the needs of the contact center and other departments.
- Lead a team of professionals, providing guidance and expertise in cloud solutions.
- Ensure the team has the necessary certifications and training to effectively support Salesforce solutions.
Skills:
- Strong project management skills, proven by PMP Certification.
- In-depth knowledge of Salesforce Communications Cloud and Service Cloud.
- Experience working in environments with multiple business units and contact centers.
- Leadership skills to manage and guide a team.
- Excellent communication skills to interact with various stakeholders.
Application Process:
- Submit a detailed resume highlighting your relevant experience and certifications.
- Include a list of key personnel with their qualifications and roles within the team.
- Provide examples of past projects demonstrating your experience with Salesforce implementations and maintenance.
#J-18808-Ljbffr
