takealot.com, a leading South African online retailer, is looking for a highly talented Compliance Auditor to join our Takealot Delivery Team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
Reporting to the Regional Franchise Operations Manager
Your responsibilities will include:
Franchise Management - Independent Contract (IC) Drivers:
- Conduct in field Driver Shifting Inspection Audits in accordance with the compliance standard operating procedure (SOP) documents;
- Remove Drivers from shift if they are non-compliant and fail the inspection audits conducted;
- Report the results of the inspection audits to the Hub Owners, Hub Managers and Franchise Management Team, detailing areas of focus for attention and corrective behavior;
- Report on repeat offenders and institute corrective actions and re-training.
Pick N Pay Takealot Pickup Point (TPP):
- Escalate issues experienced during day-to-day operations;
- Weekly support visits to improve business operations - act as a consultant to the Pick N Pay Store management to drive business success;
- Drive company policies, procedures and brand standards through regular auditing processes;
- Monitor and measure branch performance and productivity against Service Level Agreements (SLA’s) through system checks and reports;
- Present solutions to solve problems to help drive the momentum and success of the Pick N Pay Takealot Pickup Point customer service offering.
General:
- Generate reports on your findings in Excel and PowerPoint (or Google Equivalent);
- Analyze and report on trends in your areas;
- Hold review meetings with the appropriate/respective management team;
- Review applicable SOP’s as they become due for review;
- Monitor compliance with regards to the applicable SOP’s;
- Meet Audit KPI’s;
- Support Franchise Managers and Food Compliance Coordinators who are performing audits of their practice in the normal course of their duties;
- Ensure processing, compliance and administration duties are completed accurately and timeously;
- Take responsibility for matters and work assigned tasks;
- Conduct housekeeping audits and any other audits that may be assigned.
Attributes required:
- Exceptional organizational, compliance, and administrative skills;
- Keen eye and attention to detail;
- Ability to work under pressure and manage high workloads;
- Proactive approach to responsibilities;
- Solutions-oriented with strong attention to detail;
- Strong analytical and critical thinking skills;
- Ability to present ideas succinctly, both in writing and verbally;
- Willingness to learn from others and independently;
- Ability to handle multiple competing priorities in a fast-paced environment.
Minimum qualification and experience requirements:
- Matric (Grade 12)
- NQF Level 4/ Diploma advantageous
- 1-2 Years’ experience in a supervisory role within a Franchise business and/or hospitality industry
- Previous operational auditing experience will be advantageous
- Competent in Microsoft Office or Google Equivalent
- Valid driver’s license.
The Environment:
- takealot.com employees are entrepreneurial, dynamic, smart, customer-centric, and fun, with the shared ambition of being the leading e-commerce company in Africa.
- We work hard, take ownership, collaborate to create solutions, and welcome direct feedback/new ideas.
- We are doers and not only thinkers, but it’s all in the execution.
- We love what we do and what we are creating.
If you meet the above, you are an Extraordinary Mind so come and join us!
Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.
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