Business Segment: Insurance & Asset Management
Location: ZA, GP, Roodepoort, Ellis Street 4
Job Responsibilities:
- Assess and adjust losses of complex claims such as Subsidence, Storms, etc.
- Manage, control, and attend to contractor audits and authorizations over-mandate.
- Conduct upfront assessments and handle customer complaints.
- Enforce correct interpretation of the Homeowners insurance policy with panel service providers and clients.
- Perform mentoring and coaching support for SIL, service providers, and clients on products and technical aspects.
Qualifications:
Education:
Diploma in Construction Technology
Degree in Building Science or Construction
Fire investigation, Kwikot Benchmark training
FAIS Compliant
Experience:
Minimum of 5 years as a Building Assessor
Minimum of 3 years’ experience in the Short-Term Insurance industry
Knowledge of Homeowners policy wording interpretation
Knowledge of National Building Regulations and practical application thereof.
Technical Knowledge:
Rates
Building and construction practices
Flooring (carpets, wooden, and laminates)
Roofing
Ceilings
Built-in cupboards
Municipal bylaws
Knowledge of Underwriting requirements
Behavioral Competencies:
Judgment exercise
Client-facing
Analytical ability
Communication and relationship building
Resilience
Assertiveness
Commitment
Technical Competencies:
Communication Skills
Document Management
General Administration
Insurance Operations
Insurance Processing
Insurance Products
Insurance Risk Management
Risk Management
Control Evaluation
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