Portuguese Speaking Centre Ambassador (hospitality)

Isilumko Staffing (JHB) • Other • Johannesburg, South Africa • 8h ago

This role is for passionate, enthusiastic and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand.

Job Description:

Book all aspects of the guest journey including but not limited to Journeys (cruise itineraries), Destinations (shore) experiences, pre/post travel and hotels.
Provide best in class luxury service to our Travel Advisors and to international guests, hosting them via phone, Video calls, e-mail, chat
Support the Global Sales Organisation by building strong relationships with our Travel Advisor and Guest community.
Be an expert and reference in the use of our technology systems, Salesforce and Versonix Seaware to deliver personalised guest experiences.
Provide feedback on the quality and efficiency of customer support processes and be able to suggest enhancements.

Job Requirements:

Minimum of 1 years of experience in a contact center ideally within travel or luxury hospitality
Hospitality mindset – understands the diligence and communication skills needed to deal with luxury, international travelers
Fluent in oral and written English and Japanese, any other language is a plus
Confident speaking on the phone/video calls, representing the brand
Excellent listening and problem-solving skills
Culturally sensitive to clients from different countries
Comfortable using IT systems on a daily basis (knowledge of Versonix Seaware and Sales Force an advantage)

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