A specialist warehouse and distribution company has an exciting opportunity for an experienced, customer service-oriented Shift Manager in KwaZulu Natal.
Responsible for the strategic shift planning, compliance and adherence of the ADfusion/Client model in liaison with client management. This will include Inbound, Production, Outbound, Salvage and SHEQ Management
- Matric / NQF level 4 qualification
- Diploma or Degree in Supply Chain/Logistics/Operations highly advantageous
- 2-3 years of experience in a Logistics/Manufacturing / Distribution / TES environment essential
- Min 2 years of supervisory experience
- Computer literate (MS Office)
PROCESS
- Ensure that the strategic shift plan is executed
- Manage productivity as per set targets
- Minimize risk to Clients and staff
- Ensure adherence to policies and procedures as per ADfusion and Client model
- Maintain and Implement HR and IR policies
- Responsible for protecting the ADfusion model at all times
- Ensure Housekeeping standards are maintained
- Must be flexible and proactive in changing the strategic shift plan for the day
- Support Client Site and Services Manager in delivering service plan for the shift
- Responsible for the site in the absence of the Regional Operations Manager
- Ensure there is a clear communication line between ADfusion and Client Management
- Compile and provide relevant reports as required on a daily basis for shift handover and to ACMS Management
- Ensure that TES implementation of discipline is aligned to ACMS disciplinary guidelines and adhered to
- Manage outputs and productivity of assignees through TES Shift Managers
FINANCE
- Ensure that the staff compliment is balanced vs the workload to ensure shift is run cost effectively
- Submit End of shift report (Daily)
- Ensure registers for TES staff are signed and submitted daily
- Authorize overtime documents for TES staff
- Manage Salvage daily report
- Manage XMQIR report daily
RISK
- Ensure SHEQ appointments are done per shift
- Manage MHE from an I-Sight perspective
- Report on rack damages daily
- Ensure adherence to standard SOPs
PEOPLE MANAGEMENT
- Share shift strategy with the ADfusion management team. i.e. Inbound and Outbound
- Ensure that TES management is informed of the shift plan
- Ensure that Training Development of all staff is in place in all departments
- Ensure that order fill (Headcount) is above 97% for the shift
- Adhere to ADfusion policies and procedures
- Ensure SHEQ requirements per shift are met, i.e. First Aiders, Safety Reps, and Fire Fighters
- Ensure that uniform standards are maintained;
- Protect Client assets, MHE equipment, Normal equipment (Cages and Totes), and respect for the product
- Ensure agencies comply with Labour take on and exit processes, tracking of disciplinary actions, etc.
- Ensure Agency KPIs are measured and managed e.g. shift fill rates, throughput, payroll queries, MHE, etc.
- Provide regular feedback to Agencies and Clients regarding shift performance metrics/targets
