Information Technology Support Consultant Market related

Dotcloud • Other • Pretoria, Moses Kotane Local Municipality, Gauteng, North West, South Africa • $200 - $300 / year • 7h ago

Introduction

Dotcloud is looking for a 1st Line Support Consultant to join our team. You will be responsible for servicing our clients both remotely and/or on-site as required in the Johannesburg and Pretoria areas. This position requires a good understanding of technical troubleshooting, set-up and implementation of desktops, routers and firewalls.

As a Support Consultant, you will need good communication skills between both your clients and co-workers. You will need to be presentable and professional, with a friendly and approachable demeanour. Dotcloud is looking to employ a hardworking go-getter with a great work ethic, teachable attitude and excellent teamwork.

Reports To:

Duties & Responsibilities

The key responsibilities of the role include but are not exclusive to:

Network configuration and troubleshooting
Ensuring that existing clients have IT infrastructure that is correctly maintained to both Dotcloud’s and the client’s standards
Maintaining positive business relationships with Dotcloud’s clients
Visiting clients on-site to assist with any technical support requirements

Desired Experience & Qualification

Minimum Qualifications and Experience Required:

1-3 years’ experience in the following areas –
Microsoft Office365
Networking
Firewalls
Operating Systems (Windows Server)
Hardware (Server & Desktop)
A+ & N+

Other Minimum Requirements:

Presentable, approachable and well-articulated
Proficient in both English and Afrikaans
Customer-service oriented with a problem-solving attitude
Excellent written and verbal communications skills

Package & Remuneration

± R15k depending on experience, with commission-based incentives.

Interested?

Dotcloud HQ is located in Pretoria East, but the position will require travel across Gauteng. Own transport and valid driver’s licence essential. Candidates must be fully proficient in both English and Afrikaans in order to service Dotcloud's diverse client base.

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