Senior HEC Network Operations Engineer

Boardroom Appointments • Other • Pretoria, Gauteng, South Africa • $400 - $500 / year • 21h ago

Senior HEC Network Operations Engineer

MinimumRequirements:

Experience

Minimum 6-8 years relevant experience in a senior network engineer role, at least 3 years in data center environments

Technical Skills

Ability to solve complex infrastructure issues, together with senior engineers of other technical domains
Ability to lead a team of other engineers
Ability to ensure high quality of submitted change requests and associated implementations of complex changes
Implementation including associated risk assessments and mitigation strategies.
Working on monitoring/orchestrator tools
Knowledge of security aspects on systems

Other Skills

Profound ITIL knowledge, ability to guide/coach others
Working via standard ITSM tools
Technology Certification(s) CCNP/CCDE preferred
ITIL certification/s
experience in a customer-facing engineering role

Responsibilities:

Ensure stability, performance, and security of the HEC network
Perform and lead tasks associated with Service Requests and Incident Management Processes.
Perform and lead lifecycle management/change management activities
Perform and lead root cause analysis (RCA) and Problem management activities.
Guide other support staff in performing their tasks
Work with senior engineers from other domains (e.g. compute, storage, applications)
Ensure a high level of quality of documentation.
Contribute to service, architecture, and/or design reviews and optimization activities
Represent the Network team toward external customers and/or internal LoBs and/or vendors

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