Our client is currently seeking a Contracts Officer to join their team in a hybrid role. This role involves working from home with a requirement to be in the office for at least two days per week.
Purpose of the job:
The Contracts Officer is responsible for commissioning and delivering the Home to School Transport Service through a range of providers, ensuring the maintenance of accurate records of provision and contracts.
Key Responsibilities:
- Work collaboratively with providers, colleagues and other stakeholders to devise and implement procedures ensuring a high-quality and safe transport service for vulnerable children and SEND children and adults.
- Maintain accurate records and monitor performance against budgets to ensure effective monthly forecasting, preparing and reporting on performance and costs.
- Identify and implement opportunities to improve the quality of transport provision and deliver budget savings, including invest to save opportunities.
- Analyse financial and other reports to gain insights for performance improvement, growth maximisation and demand management.
- Maintain productive relationships with all stakeholders, including passengers, parents and carers.
- Undertake regular and ad hoc contract meetings, ensuring KPIs and deadlines are met and all contract issues are resolved or escalated appropriately.
- Identify service issues and resolve unexpected situations and complaints, implementing continual improvement informed by feedback.
- Support the procurement and commissioning function, including tender evaluation and contract specification input.
General Responsibilities:
- Demonstrate awareness and understanding of equal opportunities and the behavioural, physical, social and welfare needs of others.
- Comply with the Council's policies and procedures, including safeguarding, financial regulations, promotion of equalities, customer care, audit actions and health and safety.
- Undertake any other duties that fall within the broad spirit, scope and purpose of this job description.
Job Requirements:
- Good standard of education, especially in English and Maths.
- Experience in contract management within a multiple provider environment.
- Experience in stakeholder and relationship management within a contract management environment.
- Background in working within a customer-focused culture.
- Proficiency in Microsoft Office, including Teams.
- Ability to write, analyse, and interpret detailed and complex reports.
- Attention to detail and ability to maintain accurate data.
- Awareness and understanding of equal opportunities and the behavioural, physical, social and welfare needs of others.
If you are an experienced Contracts Officer seeking a new contract-based opportunity, we would love to hear from you. Apply now to join our client's dynamic and dedicated team.
