We are looking for an enthusiastic and customer-focused individual to join our Client Services Team (CST). As a CST member, you will play a vital role in ensuring the highest level of client satisfaction, contributing to a welcoming and professional environment, and supporting the smooth operation of the clinic.
Key Responsibilities:
Client Interaction and Customer Service
- Prioritise customer service to create a friendly, empathetic, and professional atmosphere.
- Interact with all clients, prospective clients, referrers, and third parties in a proactive and courteous manner.
- Uphold our values and exemplify them in daily interactions.
Administrative Support and Diary Management
- Ensure accurate and proactive scheduling for clients and practitioners to enhance the client experience and clinic productivity.
- Communicate effectively and clearly to promote smooth clinic operations.
Issue Escalation and Problem-Solving
- Report client or staff-related issues to the Practice Manager (PM) for resolution.
- Escalate facility-related issues to the Operations Relationship Manager (ORM) and/or PM to ensure minimal disruption to client satisfaction.
Team Collaboration
- Support the team in maintaining a culture of excellence in gold-standard customer service and client care.
- Comply with all CST essentials, ensuring alignment with company policies and expectations.
What We're Looking For:
- Strong interpersonal and communication skills.
- A proactive and empathetic approach to customer service.
- Exceptional organizational skills with attention to detail.
- The ability to multitask and work efficiently in a dynamic environment.
- Experience in diary management or administrative support is a plus.
About Us
Beyond Health provides a comprehensive range of services to our local community and beyond, including:
- Musculoskeletal and sports physiotherapy
- Pelvic health physiotherapy
- Clinical Pilates
- Clinical strength and conditioning
- Biomechanical screening
- Diagnostic ultrasound
- Shockwave therapy
- Strength and Performance diagnostic testing equipment
We strive to deliver gold-standard care that exceeds our client's expectations, driven by our core values:
- Respect for everyone
- Acting with integrity
- Accountability
- Pursuing excellence in everything we do
- Contributing positively to team culture and having fun along the way
What We Offer:
- A supportive and collaborative work environment.
- Opportunities for professional growth and development
- A chance to make a meaningful impact on client satisfaction and clinic success.
- Work-Life Balance: 4 weeks of paid holiday, plus public holidays. Cycle to work scheme and employee wellbeing benefits.
approx 37.5 hours per week and one Saturday a month.
This role sits across both of our clinics, based in Parsons Green (SW6 4TN) and Queen's Park (NW6 6RG)
If you are passionate about delivering excellence in client services we would love to hear from you.
