Housekeeping Supervisor
Permanent
Chertsey
Competitive + Benefits
UKME ensures that the properties, we maintain are presented to the highest standard possible.
This is an exciting role for a talented individual who is looking for a new challenge, wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.
We are looking for a Housekeeping Supervisor to undertake the following duties on a day-to-day basis:
Key Responsibilities
- Oversee pre-arrival, arrival, during stay, departure, and out of occupation housekeeping operations for assigned properties, following directives from Management.
- Ensure assigned properties are consistently cleaned and maintained to the highest standards.
- Assist in training housekeeping staff, ensuring a comprehensive understanding of company policies, procedures, and expectations.
- Efficiently organize the staff roster, assign workloads, and monitor housekeeping attendants and contractors to uphold cleanliness standards.
- Issue keys in accordance with departmental procedures.
- Ensure all staff have adequate cleaning supplies and knowledge of their proper usage.
- Set a consistent example for staff in dress and behaviour, ensuring adherence to grooming standards.
- Report any maintenance faults and ensure appropriate follow-up by the relevant departments.
- Confirm the legitimacy of individuals entering properties and ensure they have obtained permission.
- Liaise with the Housekeeping Coordinator when booking appointments for an efficient workflow.
- Administer purchase orders and purchasing request forms, ensuring timely delivery of items.
- Collaborate with maintenance to identify necessary works at the end of the season.
- Organise a spring-cleaning program for soft furnishings, chandeliers, carpets, hard floors, and marble before guest arrival.
- Responsible for stock takes within assigned properties, informing relevant departments of shortages and requirements, ensuring properties are stocked with sufficient supplies.
- Attend to client requests promptly and efficiently.
- Ensure personal items left in properties remain until the client returns.
- Ensure all items packed or sent from a property are tagged appropriately with dates and guest information for future retrieval, storage, or return to the guest.
- Monitor both personal and household laundry, ensuring proper handling, particularly in properties abroad.
- Organize a service rota when clients are in residence, supervising staff to maintain high standards.
- Carry out Personal Assistant duties as directed by the Client, including sourcing items, running errands, shopping, and booking restaurants.
- Assist with properties in the UK and abroad if required.
- Responsible for flower orders, chocolate orders, and general client shopping.
- Assist with packing for the client, organizing functions/events, and occasional food preparation.
- Handle pet-related responsibilities, including grooming and visits to the vet.
- Be involved in setting up properties (rental or new purchase) as needed.
- Liaise with other departments.
- Attend departmental meetings.
- Attend any organized training by the company or client.
- Supervise timesheets and rotas.
- Handle ad-hoc duties.
Training and Development Responsibilities:
- Health and Safety training.
- COSHH Training for chemicals.
- Time management training.
- Presentation and hospitality set-up training.
- Legionella disease training, emphasizing proper procedures for running water in properties.
- First Aid training.
- Customer service, Conflict Resolution, and Disciplinary training.
- Continuous Personal Improvement.
Other:
- Adhere to organizational policies and procedures.
- Maintain a professional approach while performing duties and interacting with clients, colleagues, and external providers, emphasizing departmental confidentiality.
- Respect the nature of the company's business and adhere to a strict code of conduct and confidentiality.
- Provide cover for colleagues during absences, such as annual leave.
Note:
Please note that the job description serves as a guide and is not exhaustive. We encourage flexibility and adaptability, and we value your ability to contribute beyond the outlined responsibilities.
Qualifications/Training
- Hospitality degree or equivalent in related subject
- COSHH, manual handling and health and safety certificates
- Clean driving license
Knowledge/Experience/Skills/Abilities
- Proven 4 or 5 housekeeping experience
- Proven relevant experience working in a 24/7 environment
- Proven supervisory/management experience and skills
- Proven specialist hands on cleaning experience
- Computer literate, with experience of Microsoft packages such as Word, Excel, Outlook
Personal Attributes
- Highly conscientious, professional and confidential
- Strong time management, organisation, planning and prioritisation skills
- High level of written and verbal communication skills across all levels
- Enthusiastic, self-motivated, proactive with the ability to use their initiative
- Confident, measured and decisive
- Highly flexible, adaptable and able to work well under pressure
- Reliable and punctual
- A proactive, positive and professional approach
- Able to work well in a team and autonomously
- Strong inter-personal skills with the ability to relate well to others and nurture strong relationships with internal and external stakeholders
- Customer service orientated
- Systematic approach, process driven, high attention to detail
- Strong team leading and management skills - able to delegate, train, coach, mentor and motivate others
Benefits:
- Private healthcare
- Company pension scheme
- Season ticket loan
- Perks at work
Apply now.
