Role Objective
The Docketing Specialist plays a crucial role in managing and processing all incoming electronic mail for our Atlanta family law firm. Your primary task involves meticulously reviewing, categorizing, and inputting information from each piece of service mail into our system. This includes identifying key details such as client matters, notice dates, types of mail received, and noting critical deadlines, especially for Discovery Requests, Discovery Responses and hearings. Your accuracy and efficiency in calendaring these deadlines are vital in ensuring timely responses and actions by our legal team.
Responsibilities/Duties
- Process, categorize, and rename incoming service mail by reviewing a daily PDF of scanned mail, identifying individual pieces, and uploading them to Egnyte under the appropriate client matter.
- Detect and note any deadlines, hearings, briefings, or scheduling orders in the mail.
- Use an email template to record the matter number, date of notice/letter, and a description of the received mail (e.g., Receipt I765 original & copy).
- If there are any deadlines on the notice, notate this on the email.
- Highlight critical information in the email, such as deadlines and hearings/briefing deadlines.
- Copy the email template content, into the body of an email, and send it to AFLG team.
- Accurately calendar all identified deadlines and hearings in the respective calendar, tagging the relevant attorney and paralegal for each case.
Requirements
- Exceptional attention to detail to ensure accurate processing of all mail.
- Patience and thoroughness, particularly when dealing with large volumes of mail.
- Strong common sense and problem-solving abilities.
- Proficiency in Adobe Acrobat Pro, MS Word, and Calendaring.
- Attention to detail is imperative in this position.
KPIs
- Ensure 100% accuracy in the identification and categorization of mail items.
- Maintain a 0% error rate in the calendaring of deadlines and hearings.
- Process and input all mail within 24 hours of receipt.
- Achieve at least a 95% satisfaction rate in feedback from attorneys and paralegals regarding the clarity and accuracy of mail information provided.
- Contribute to a 10% yearly reduction in missed deadlines or administrative errors related to mail handling.
Job Type: Full-time
Pay: R15000,00 - R17000,00 per month
Education:
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