Our Clients - Multiple apparel stores require Retail Store Managers to join teams in various areas of South Africa.
Duties Include:
- Oversee staff activities, provide training, and ensure employees follow store policies.
- Create and manage work schedules to ensure adequate staffing levels during busy and slow periods.
- Evaluate employee performance, provide feedback, and conduct performance reviews.
- Handle complex customer inquiries, complaints, and ensure a high level of customer satisfaction.
- Address and resolve customer issues, sometimes escalating them to higher management if necessary.
- Monitor sales performance and help achieve store sales targets.
- Oversee inventory levels, stock replenishment, and manage stocktake processes.
- Ensure that products are displayed according to company standards to maximize sales.
- Ensure the store is clean, organized, and adheres to health and safety regulations.
- Oversee cash transactions, manage cash registers, and ensure accuracy in financial operations.
- Responsible for opening and closing the store, including securing premises and handling alarm systems.
- Generate and analyze sales reports to inform business decisions.
- Communicate with higher management regarding store performance, challenges, and strategies for improvement.
If you are a retail store manager looking for a new opportunity, we want to hear from you!
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