We are currently recruiting for a Junior Technical Support Engineer to join our team and help us deliver great results and who will be based out of our Walsall site (CET, East Building, Cable Drive, Walsall, WS2 7BN)
Working for CET is many things – exciting, challenging, rewarding, occasionally frustrating, - but it’s never dull. You’ll work with a diverse mix of people in a buzzing atmosphere and be part of a welcoming, inclusive community.
If you want to work in a lively, fun environment and you’ve got the skills we’re after, you know what to do, apply now!
Annual Salary
Offering an attractive remuneration package which will be dependant upon experience with eligibility to participate in a discretionary annual bonus scheme together with an excellent benefits package.
Location//Base
You will be based from our head office in Walsall.
Working Hours
Monday to Friday (40 hours) with a 30 minute unpaid lunch break
About us
CET are a leading Claims Assistance business within the UK partnering with some of the largest insurers and underwriters to provide first class customer journeys. The customer journey consists of answering a home emergency call via the CET call centre, validating and deployment of the claim via a market leading technology platform to a nationwide network of contractors.
The business answers over one million phone calls a year and completes circa 145k of jobs within customer homes.
Applications are invited from the UK Mainland only
Job Purpose
The Junior Technical Support Engineer will report to the Service Desk Lead, working within the Technology Team, to deliver exceptional first line support to all internal users. This is a brilliant opportunity to work within a fast-paced technology focused business with a supportive culture where we value individual development and progression.
As well as getting exposure to cloud-based technologies such as Microsoft Azure, you will also be required to provide support for our bespoke state of the art job management system SIMPLIFi.
You’ll be joining a highly skilled team and will benefit from working with some of the most exciting technologies and partners including Microsoft, Twilio, Google, Darktrace and BitDefender.
On-going domain specific training will also be included
Role and Responsibilities:
Provide courteous and polite technical support and advice to all staff levels across the business.
Provide initial response to all tickets logged directly via the Service Desk portal
Explain complex IT solutions in a clear and comprehensive manner that all users are able to understand.
A professional problem solver: Diagnose and resolve technical and application issues across a broad range of modern technologies
Efficient and accurate onboarding and offboarding of users
Monitor and review our security suite to ensure all devices are up-to-date with the latest software and security updates ensuring they are fully protected from malware and vulnerabilities
Management of accounts, permissions and licences on bespoke systems and SaaS (Software as a Service) platforms.
Ensure the smooth running of meetings and events by maintaining the hardware and software solutions, and provide technical support and training when necessary
Performing basic administrative support duties, as required, to meet specific operational objectives
Key measures of Success
Management of the Service Desk to ensure the Technology Team meets a minimum of 80% of defined SLA’s
Consistently high Customer Satisfaction scores from colleagues
Qualifications and Educational Requirements
Interest in Computing and Software
Customer Service Experience
Essential and Desirable skills
Excellent communicator, both verbally and written
Has a ‘can do’ attitude and willing to learn new things
Problem solver
AZ-900 Azure Fundamentals (desirable)
We all have different skills here at CET and that’s what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future
CET is an equal opportunity employer. We value diversity and are strongly committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments or flexible working options required during the application and assessment process, and upon joining us. If you need adjustments at any point in the recruitment process please let us know. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.
