As the Quality Team Leader, you ll be at the heart of a beloved food brand, ensuring every product meets the highest standards. This isn t just about keeping customers safe; it s about maintaining trust, building quality, and leading a team to do the same.
Why This Role Matters: In this position, you ll be the central force in upholding the brand s integrity. Your work will be crucial to meeting legal and customer requirements, delivering excellence, and driving improvements that keep the brand competitive and reliable.
Key Responsibilities:
Leading the Quality Team:
- You ll take on full line management responsibilities, overseeing training, performance, and task scheduling to maintain quality across all shifts. This includes providing out-of-hours support for emergencies and balancing team workloads for consistent results.
Driving Continuous Improvement:
- With a keen eye for detail, you ll conduct regular reviews to identify trends, address non-conformances, and enhance processes, ensuring the site remains fully compliant.
- You ll manage schedules for microbiological tests, GMP audits, glass and plastic audits, and more to ensure no detail slips through.
Ensuring Compliance:
- Compliance is critical. You ll proactively tackle any non-compliance issues, collaborating with stakeholders to resolve them swiftly.
- Managing allergen control is also key, ensuring all products meet specific safety requirements for allergens, species, and vegan criteria.
Handling Customer Complaints:
- As the owner of the customer complaints process, you ll lead investigations and address complaint trends, working to resolve issues quickly while protecting the brand s reputation.
- You ll also maintain internal audit readiness, managing records and document control in line with technical legal requirements.
Maintaining the Quality Management System (QMS):
- Overseeing the QMS and coordinating with external service providers, you ll handle equipment calibration, record-keeping, and ensure smooth operations.
- You ll support training initiatives and be ready to step in for the Technical Manager when needed.
What We re Looking For:
- You bring 3-5 years experience in a technical role, with a solid understanding of third-party audits, including BRC and retailer standards.
- HACCP Level 4 and Food Safety Level 4 are essential, along with a strong foundation in microbiology and allergen control.
- You re proficient in Microsoft Office, with demonstrated experience in leading and developing a team.
- Clear and effective communication is key, as you ll work with all levels to uphold quality standards.
The Offer: If you re ready to lead a team and make a lasting impact on quality, this is the role for you. More than just a job, it s a chance to be the champion of quality excellence, ensuring every product meets rigorous standards. Apply now to take on a leadership role where your expertise makes a difference every day.
