REQUIREMENTS - Matric, proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- English language is a must and further languages such as Dutch, German, Italian would be required
- Solution orientated individual
- Always willing to go the extra mile for customer satisfaction
DUTIES - Ensure excellent service standards and maintain customer satisfaction
- Manage incoming calls and responding to customers emails
- Providing product and service information to customers
- Identify and escalate issue to the Customer Service Team Leader when necessary
- Recognise, document, and alert the Team Leader of trends in customer calls and/or emails
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Salary: dependent on experience
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