Are you an experienced Business Analyst?
We are seeking a Senior Business Analyst with a strong background in banking and digital wallet experience to join our team and collaborate with cross-functional Agile teams to deliver innovative solutions in the banking sector.
Duties & Responsibilities
About the Role:
You’ll collaborate closely with the project lead and various stakeholders to identify pain points, streamline processes, and implement innovative solutions. Your responsibilities will encompass:
- In-depth Analysis: Partner with stakeholders across front-office and back-office operations to understand current onboarding procedures, identify bottlenecks, and pinpoint areas for improvement.
- Process Optimization: Utilize your analytical skills to map existing onboarding workflows, highlighting inefficiencies and opportunities for enhancement.
- Solution Design: Work collaboratively with the project team to design and implement improved onboarding experiences that incorporate industry best practices and cutting-edge solutions.
- Data-Driven Decisions: Leverage data analytics to assess onboarding metrics, gauge customer satisfaction, and identify areas for improvement. Use these insights to advocate for data-driven process enhancements.
- Clear Documentation: Draft and maintain a comprehensive Business Requirements Document (BRD) that clearly outlines the needs, objectives, and specifications for the revamped onboarding experience. Regularly update the BRD based on stakeholder feedback and project developments.
- Stakeholder Management: Foster strong relationships with key stakeholders across IT, operations, customer service, and other departments to ensure a collaborative and unified approach to solution development and deployment.
- Prototyping & Refinement: Develop prototypes of the new onboarding process, gather stakeholder feedback, and iterate on the design to achieve optimal results.
- Technical Expertise: Develop and maintain detailed functional and technical specification documents that complement the BRD, ensuring all project members possess a clear understanding of requirements.
Desired Experience & Qualification
You will meet the following minimum requirements :
- Bachelor’s degree in Business, IT, Finance, or a related field (additional qualifications or certifications a plus).
- Senior Business Analyst experience with a proven track record in the Digital Wallet industry.
- Prior experience within the banking sector and knowledge of onboarding frameworks.
- Proficiency in business analysis tools, process mapping applications, and data analytics software.
- Mastery of the Microsoft suite (Word, Excel, PowerPoint) and familiarity with project management tools like Jira, Confluence, and Visio.
- A strong understanding of the end-to-end payments ecosystem (retailers, digital payments, banking, card schemes, EFT, settlement, acquiring, etc.) is highly desirable.
Interested?
- Location: Johannesburg (Northern Suburbs).
- Setup: Hybrid
- Duration: 12 months
If you are interested, please apply.
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