Job Purpose
To drive the timeous execution of the day-to-day custody settlement services within Client Delivery Services through increased operational efficiency and improved client experience. To identify and mitigate operational risk/issues through the collaboration with relevant servicing teams by managing exceptions and timeous engagement with stakeholders.
Job Responsibilities
- Manage and process daily all relevant client instructions timeously according to market timelines.
- Ensure exceptions are identified, tracked, resolved and communicated to the Client Specialist.
- Strengthen team participation through effective collaboration within the team and across the portfolio value chain.
- Ensure a gold standard client experience by managing the execution obligations within the settlement’s product portfolio.
- Ensure seamless client experience through efficient and reliable services.
- Identify and resolve client pain points through the engagement and escalation to senior specialist and or Management.
- Identify opportunities to improve business processes, systems and digitization by implementing effective ways to operate within the business unit.
- Stay abreast with market directives and Nedbank processes that contribute to the crafting of procedures, standard and processes.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Bachelor of Commerce in Finance, Accounting or Economics. Strate / JSE certification
Minimum Experience Level
3- 5 years' experience in Financial Services focused on Equity, Bond and Money Market settlements
Technical / Professional Knowledge
- Administrative procedures and systems
- Microsoft Office
- Relevant regulatory knowledge
- Business writing skills
- Financial Acumen
- Product Knowledge
- Analytical Skills
- Knowledge of risk
- Relevant system knowledge
- Accounting skills
Behavioural Competencies
- Communication
- Continuous Learning
- Collaborating
- Decision Making
- Initiating Action
- Innovation
- Work Standards
- Managing Work
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Please contact the Nedbank Recruiting Team at +27 860 555 566
