Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have amazing opportunities for 10x Betting Clerks . Do you think you have what it takes to be our newest Purple Stars?
These exciting opportunities are at our Various Branches.
The successful candidates will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing pay-outs, customer services and compliance.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring
- 1-2 years in Gambling Industry.
What You’ll Do for The Brand
Branch Growth
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratching’s which occur throughout the day.
- Be knowledgeable on all betting rules, odds and pay-outs.
- Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
- Inform the Team Leaders/ Betting Manager when laying large bets that do not require confirmation.
Sales Administration
- Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
- Be alert to emerging attempts to defraud the company.
Cash Management
- Ensure accurate float amounts at the beginning of shifts to ensure balancing occurs at end of day.
- Perform interim checks throughout the day with the team leader on duty.
- Address all cash shortages immediately; shortages less than R250.00 must be paid back on the same day by the team member.
- Declare all shortages and overs to the team leader on duty and correctly record on the recon.
Branch Appearance
- Ensure the branch is always neat and tidy according to Hollywood standards.
- Maintain your workstation in good working condition.
- Comply with all procedures to prevent losses to the company, advising your branch/Senior Team Leaders promptly of any problems/malfunctions with terminals/equipment/resources.
Customer Service
- Provide good customer service by being friendly, helpful, polite and courteous at all times.
- Proactively address customer complaints and ensure positive feedback.
- Build strong relationships with regular customers.
- Create a customer-centric culture within the branch and drive the philosophy of “service with a smile” at all times.
Compliance
- Adhere to the company's internal control policies.
- Follow the code of ethics and escalate fraudulent activities.
- Ensure you are dressed in your correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take bets wearing Hollywood uniform.
- Team members are allowed to take bets as customers when off duty and not in uniform.
- Team members are not allowed behind terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Values
- Actively promote the Hollywood values.
- Live the values and lead by example to other team members.
What You’ll Bring To The Team
- Demonstrates a good understanding of betting procedures.
- Understand the different betting types.
- Manage income and pay-outs by following company policies, practices, and procedures.
- Show concern for all aspects of the job.
- Maintain responsibility over tasks and identify irregularities.
Please note that only team members who meet the stipulated minimum requirements will be considered.
Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.
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