Motor Claims Relationship Manager: HCV & Farm Implements (JG8)
Location: Cape Town, Western Cape, ZA
This career opportunity is available at Santam for the Motor Assessing Department as a Motor Claims Relationship Manager: HCV & Farm Implements, who will be based in Cape Town.
CRM PRINCIPAL ACCOUNTABILITIES
- Management and control of Motor Body Repairers’ KPI’s
- Support Assessing team
- Manage and handle complaints
- Excellent complaints handling and report writing
- Sound knowledge of Smart Repair Technology
- Repair versus replace methodology
- Application of below business standards:
- Normalise Cost Ratio (NCR)
- Average Repair Cost (ARC)
- ARC plus Ancillary Cost (ACPC)
- Utilisation of alternative and green parts
- Additional cost after FRC
- Management of MBR/Santam systems as below:
- Abuntex
- Qapter Connect
- RPM
- Parts Procurement Systems
- PartSmart
- Initiate, lead and manage Supplier Performance Measurement meetings as per schedule
QUALIFICATIONS AND EXPERIENCE
- At least 5 years Motor Assessing Experience
- Minimum of 2 years’ experience in Heavy Commercial Vehicle and farming implements
- Abuntex Certified
- Claims Centre experience
- Santam System knowledge
- Technical Qualification
KNOWLEDGE AND SKILLS
- Works independently
- Strong negotiation skills
- Good understanding and application of service level agreements
- Time management
- Strategic influence and thinking
- Strong relationship, negotiation and networking skills
- Ability to influence
- Must be flexible
- Must be able to adapt to change
- Ability to function in a high-pressure environment
PERSONAL ATTRIBUTES
- Results driven
- Excellent communication skills, written and verbal
- Excellent decision-making ability
- Leading and supervising
- Good organizational skills
- Flexible and adaptable
- Client service focus
- Cultivates innovation
- Analytical thinking
- Influential
- Sound business acumen
- Coaching and development
ABOUT THE COMPANY
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.
Qualified applicants are invited to submit their cover letter, CV, and salary requirements in MS Word format at / careers and apply online. Should you be aware of a qualified individual, please pass this vacancy on to them.
Please note this appointment will be made in line with the Santam Employment Equity strategy. People with disabilities are welcome to apply.
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