JOB PURPOSE
The primary responsibility of the position is to manage all Administration Staff in accordance to the requirements set out by the hospital. To ensure processes are in line with the working procedures and policies of the hospital. To deliver a marketing and communications service of uncompromising quality to all the hospital's key contributing doctors. The PAM will be responsible for collecting and updating data on the HIMS for both patient and doctors with ensuring compliance to professional and ethical practice. In accordance, the incumbent will be accountable for coordinating capacity building, mentoring and counselling on all levels in the administration department including liaison with senior management.
REPORTING TO
Group Operations Manager
KEY DELIVERABLES AND ACCOUNTABILITIES
- Manage the entire Administration Department which includes, but is not limited to Authorisation, Admissions, Pre-Admissions, Billing, Auditing, Case Management, Debtors, patient queries, medical funders’ relations, and general financial administrative management.
- Month End Finance Reporting for Exco.
- Non-clinical responsibilities with stock, stock management and control.
- HIMS (Hospital Information Management System) project manager, responsible for all Admin and Finance (debtors) development and changes.
- Manage the financial audits and control processes for internal and external audits.
- Manage the Risk environment with medical aids on all risk-related issues.
- Liaison for DHASA, resolving funder and hospital queries.
- Manage the Quality Management System.
- Manage the Admin Time Cards, approve and sign off all admin salaries and leave.
- Responsible for implementing Admin policies and procedures.
- Set the monthly cash targets for the hospital and ensure staff maximize cash collections and minimize bad debts.
- Manage training and staff retention, development and promote staff, conduct all admin interviews and do appointments with HR.
- Responsible for authorizing all patient’s discounts, refunds, write off journals according to SOP’s aligned with policies and procedures.
- Responsible for entire admin staff’s HR processes and policies.
- Manage all patient and doctor complaints, turnaround time within 8 working hours.
- Manage the private and fixed rated procedures, scrutinize and sign off within SOP alignments.
- Manage all staff performances and rate staff according to the performance appraisal system.
- Have a thorough understanding of Funder Contracts and Billing Rules.
- Ensure professionalism, conduct and friendliness is carried out when dealing with internal and external customers.
- Ensure continuous customer service improvement and the provision of quality service, care and excellence in the admin department.
- Ensure processes are in line with the working procedures and policies of the hospital. Build sound, productive working relationships with key stakeholders i.e., general shareholders and ophthalmologists and specialists, media and the community.
- Generate statistics and reports from available hospital information in order to analyse referral patterns and build a knowledge base to inform strategies and plans.
- Develop and implement marketing and communications initiatives aimed at patients, potential patients and the local community at large.
MINIMUM QUALIFICATIONS AND REQUIREMENTS
- Minimum Grade 12 (Matric).
- Minimum 5 years private hospital experience.
- Proven management ability in a private hospital environment.
- Excellent interpersonal skills are critical, as productive relationships with stakeholders are important. Other competencies required are analytical thinking, strategy delivery, performance through people, attention to detail, excellent time management skills, and the ability to work in a pressured and changing environment.
- Computer literacy (Goodx, Word, SAP, PowerPoint and advanced Excel).
- Advanced CPT & ICD knowledge & training.
- Must be able to work independently and use initiative to achieve set objectives.
- Ability to process, analyse and interpret relevant statistics.
WORK EXPERIENCE
- Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the environment, adjusting effectively to new work structures, processes or requirements or to work within a new culture.
- Building Customer Loyalty: Effectively meeting customer needs, building productive customer relationships, and taking responsibility for customer satisfaction and loyalty.
- Managing Work: Managing one’s time and resources to ensure that work is completed efficiently.
- Quality Orientation: Accomplishing tasks by considering all areas involved, showing concern for all aspects of the job, accurately checking processes and tasks.
- Work Standards: Setting high standards of performance for self and others, assuming responsibility and accountability for the successful completion of assignments or tasks.
- Worked with complex teams to manage efficiencies, motivate and lead change.
- Problem-solving, analysis and judgement.
- Resilience & Engaging diversity.
- Verbal & written communication and presentation.
- Influencing & Drive & Energy.
- Excellence orientation, Ethical behaviour, Building relationships, Customer responsiveness.
- Organisational awareness.
- Motivating and developing staff.
Interested, suitably qualified applicants should submit a comprehensive CV and copies of qualifications. Only short-listed candidates will be contacted. If you have not heard from us within 2 weeks of the closing date, please consider your application as not successful.
Job Type: Permanent
Application Deadline: 2024/11/22
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