Job Opportunity: Systems Coordinator
A specialist warehouse and distribution company has an exciting opportunity for an experienced, customer service-oriented Systems Coordinator in Gauteng.
Responsibilities
- IT Support:
Collect and issue equipment
Investigate missing/damaged equipment
Configure handheld and RF scanners
Ensure printers are added and replaced
Diagnose and resolve software-related issues
Diagnose and resolve network-related problems
Perform technical and network support on all PCs, printers, handheld scanners, and RF terminals in the DC, Export, and Return Centre
Provide end-user support on Microsoft Office Applications - System Support:
Ensure daily systems (Shop5) backup is done
Provide user support on Shop5
Add new users (staff requisitions) and delete old users (termination forms)
Ensure user setup on the system matches job descriptions
Resolve any system-related problems including dispatch errors
Ensure user support on the Voice system (Voice Console)
Resolve problems related to Voice picking
Make changes on the system (Shop5) - Operations Support:
Monitor user setups (run all SMASA users on COGNOS)
Monitor printer page usage and keep records
Maintain printer maintenance kit status
Send all necessary reports on time (daily equipment, late picks reports)
Issue pickers tickets during break time
Facilitate picker training on voice picking
Profile
The Systems Coordinator is responsible for the upkeep, configuration, and reliable operation of computer systems, especially multi-user computers such as servers.
Minimum Requirements
- Grade 12 or NQF4 equivalent qualification
- IT Diploma or degree advantageous
- Technical understanding of different computer systems, operating systems, and applications
- Knowledge of hardware and software troubleshooting
- Computer security knowledge
- Knowledge of Shop 5, Cognos, Windows, B3, and Voice Console WMS
- Computer literate (MS Office)
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