Quality Assurance Officer 12 month contract

H&S Labour Brokers • Other • Bryanston, South Africa • 3h ago

BASIC JOB DESCRIPTION

Provide assistance to internal and external auditors with annual audit.
Assist with follow up audit recommendations.
Adhere to quality performance standards.
Ensure all engagements are member centric
Participate in the companys projects, contributing knowledge of data maintenance policy and procedures.
Keep abreast with changes in relevant guidelines and other legislation, to make recommendations where policies and procedures need to be amended.
Recommend processes and procedures that are relevant to the section and enhance service delivery.
Participate in the companys overall projects.
Contribute to monthly/weekly quality reporting with regards to the findings to management
Review and update SOPs where necessary
Ensure that audit controls are in place and audit requests are closed timeously.
Oversee the planning and execution of the Audit and Assurance strategy within the Pension Administration department
Perform quality assurance on all compliance documents, applications and supporting documents for any discrepancies, omissions, errors, or non-compliance to Fund rules and legislations.
Verify applicability of member options to Fund Rule and Legislative requirements.
Check the manual calculated Final Average Emoluments are verified to those applied in the exit calculation in all areas.
Check all member data and values are correctly updated in the member workflow and are calculated according to member choice.
Perform quality assurance on Contact Centre Agent calls and act as feedback channel on identified quality issues.
Provide trend data to Contact Centre Managers
Ensure implementation of identified quality methodologies and improvement initiatives.
Monitor all calls and email responses to assess Agents demeanour, technical accuracy, customer service performance, and conformity to Fund policies and procedures.
Assist in developing, creating and implementing Contact Centre quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Member experience.

REQUIRED MINIMUM WORK EXPERIENCE AND QUALIFICATIONS

Relevant Degree/ Diploma
3 to 5 years Quality Assurance experience
Working knowledge of Pension Fund Rules in terms of processes, products and services and policy procedures.
Basic knowledge of Income Tax Act, Divorce Act, Pension Funds Act, Childcare Act, Marriage Act
Working knowledge of Benefit administration
Knowledge of Law - Section 37 (C) allocation of death benefit lump sums
Basic knowledge of tax legislation applicable to pension payout
Knowledge of Benefits Formulae
8 years job-related experience
Retirement Fund industry knowledge is advantageous

Related Jobs

COMPLIANCE OFFICER - INSURANCE

HR Genie • Other • Bryanston, South Africa • 10h ago

SKU-ZAWJO

10h ago

Financial Executive Assistant

Wild Dreams Hospitality • Other • Bryanston, South Africa • 17h ago

SKU-ZAWJO

17h ago

UNDERWRITER: COMMERCIAL

HR Genie • Other • Bryanston, South Africa • 17h ago

SKU-ZAWJO

17h ago

Marketing Manager

Bright Search Recruitment (Pty) Ltd • Other • Bryanston, South Africa • 17h ago

SKU-ZAWJO

17h ago

SHERQ Environmental Specialist (Tender)

Specibase Pty Limited • Other • Bryanston, Gauteng, South Africa • 1d ago

SKU-ZAWJO

1d ago

Commercial Manager

HR Xchange • Other • Bryanston, South Africa • 1d ago

SKU-ZAWJO

1d ago

Network Engineer

Wild Dreams Hospitality • Other • Bryanston, South Africa • 1d ago

SKU-ZAWJO

1d ago

Sales Manager â Software Solutions

Humankind Group • Other • Bryanston, South Africa • 2d ago

SKU-ZAWJO

2d ago

Marketing Manager

Wild Dreams Hospitality • Other • Bryanston, South Africa • 3d ago

SKU-ZAWJO

3d ago

Aesthetic Therapist

Zenz Recruitment • Other • Bryanston, Gauteng, Gauteng, South Africa • 4d ago

SKU-ZAWJO

4d ago