Reference: DBN002535-TK-1
A leading action sports and lifestyle company that designs, produces, and distributes branded apparel, footwear, and accessories requires a Customer Service Representative to join their E-commerce department.
Duties & Responsibilities
Job Responsibilities:
- Communications with online customers through various channels by providing product and service information and resolving product and service problems.
- Maintenance of Web shop customer orders and fulfilment.
- Handle all Online customers refunds and exchanges.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Collecting customer information and analysing customer needs.
- Contributes to team effort by accomplishing related results as needed.
Requirements
- Familiarity with Microsoft Office software.
- Previous experience, especially in particular industry.
- Interpersonal and customer service skills.
- Analytical and problem-solving skills.
- Ability to answer a high volume of calls and/or emails daily.
- Listening and telephone skills.
- Multi-tasking.
- Attention to detail.
- Adaptability.
- Analysing information.
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