Duties and Responsibilities
- Manage allocated debtor's book.
- Conduct telephonic debt collection.
- Ensure adherence to the Credit Control Policy and Standard Operating Procedures (SOPs)
- Reduce debtors' days.
- Handle full function Credit Control
- Assist with monthly return documentation from employers and escalate to Returns Processors
- Carry out account reconciliation.
- Identify & register new businesses.
- Create awareness and educate establishment staff – returns system, both manual and Online Returns
- Follow up on anomaly letters and resolve if returns related or escalate to Agents if not.
- Support Credit Control Regional function.
- Enter into and follow up on settlement agreements.
- Follow up and resolve queries timeously.
- Offer superior client service to both internal and external clients.
- Receive and bank payments received from clients.
- Prepare hand over / referral documents and refer accounts to legal.
- Attend to adhoc duties as assigned.
Knowledge / Experience / Skills / Abilities
- Planning and organising
- Above average verbal and written communication and listening skills.
- Ability to withstand pressure.
- Must at all times be diplomatic and assertive.
- Ability to build strong effective relationships with employers, colleagues and management.
- Good team player who achieves objectives as set out by the Regional Credit Controller
- Must be meticulous in carrying out tasks/instructions etc
- Good interpersonal, decision making and problem-solving skills.
- Good analytical skills with attention to detail
- Reporting writing skills
- Query resolution skills.
- Great levels of honesty and integrity
- Strong persuasive skills.
- Strong conflict management skills
Qualifications
- Matric (Standard 10)
- Tertiary Education (Certification) – Administrative / Financial / Client Services related.
- Recognized Finance / Credit Control / Debt Collection related qualification – Distinct advantage.
- At least 2 years credit control knowledge and experience an advantage.
- Computer literacy – Excel, Word & Email is essential.
- Sales Logix experience an advantage.
- Debt collecting experience is essential.
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