Application Service Portfolio Manager

Business Capital Group • Other • City of Johannesburg Metropolitan Municipality, Gauteng, South Africa • $200 - $300 / year • 4h ago

Minimum Qualifications

5 to 8 years of experience within IT at either management/leadership level
Diploma or Bachelor’s degree in IT related studies or equivalent
A Clinical qualification will be advantageous
8+ years’ experience managing Business Application Services (i.e., ERP, Process Architecture, Business Analysis, Integration, Automation) in a large complex/matrix global organisation
Exposure to managing and implementing Human Resource applications will be an advantage
4-6 years’ experience with business process modelling tools
3-5 years involvement in Contract negotiations with Vendors and service providers
Knowledge of Service Delivery and Service Support disciplines as defined under ITIL
Specialist knowledge in developing and maintaining ITIL policies and procedures
Demonstrable experience in managing Service Delivery in an outsourced environment
ITIL certified
Significant experience of multiple vendor management and contracts
Experience in defining and monitoring SLA’s
Understanding of an IT Strategy and implications for infrastructure
Able to work to tight deadlines and produce solid work that is both correct and to a high standard
Understanding of technical architectural issues
Ability to demonstrate a sound level of understanding across a broad range of technical subjects and be able to apply this knowledge to customer’s specific requirements
Strong process background and a proven track record in implementation and enforcing processes

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