To investigate and resolve queries received nationally/regionally from corporate, private, and priority clients and stakeholders within specified query management processes and service level agreements to ensure excellent and consistent customer experience.
Qualifications
Minimum Qualifications
Type of Qualification: Secondary/High school/A levels/Matric
Field of Study: Not applicable
Experience Required
Delivery Enablement
Technology
3-4 years
Banking, Operations, and Channel. In addition, Call Centre, Helpdesk -Service, Support, Project Implementation, and Management.
Additional Information
- Adopting Practical Approaches
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Making Decisions
- Managing Tasks
- Producing Output
- Resolving Conflict
- Team Working
- Thinking Positively
- Banking Process & Procedures
- Coaching and Mentoring
- Mind of Customer Experience
- Product Related Systems (Business Banking)
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