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Pump Attendant Supervisor

Talented Recruitment • Other • Portelizabeth, South Africa • 3h ago

Duties and responsibilities:

Always ensuring order and the smooth running of operations at the forecourt and service areas
Ensure the entire forecourt staff are smart and presentable
Ensure proper merchandising of products on the forecourt especially on the lubricant racks
Apply and ensure that the Forecourt Customer Attendants (CSA) apply the top service standards in all
operations
In conjunction with the line manager assign daily/shift-based duties to CSAs
Ensure that customers are served efficiently, and their requests attended to politely.
Ensure a clean working environment adhering to the housekeeping and health and safety standards
Deal with cases of staff disobedience/customer complaints in the first instance (reported to the manager in the daily briefing).
Represent the management when dealing with credit customers
Confirming Local Purchase Order (LPO) details before commencing of fuelling
Verifying that invoice/credit card amounts tally with what is on the pump and writing invoices
Training of new employees (On the job training OTJT) in line with our standards. Assist in appraisals and evaluation of members of staff.
Suggest and recommend improvements to staff related matters.
IP Stock Control & Dispensing on Depot 2
Managing all aspects of the forecourt
Managing cash-ups and daily banking, daily tank dipping and wet stock management.
Ordering, receiving, processing of fuel stock.
Managing forecourt staff, incl. arranging of shifts and maintaining staff discipline
Ensuring all forecourt equipment is maintained
Professional handling of all customer queries/complaints
Relaying of fuel readings to management
Cost control and administrative duties
Advancing service excellence of forecourt staff and forecourt operations
Training staff for forecourt duties

Requirements:

Matric
Valid drivers license
3 - 4 years in Fuel Station experience
2 years as a supervisor experience will be an advantage
Knowledge of fuel
Computer literate
Experience on BB Soft and MS dynamics advantages.
Honest, loyal, reliable, and trustworthy.
A Can-do attitude.
A problem solver
Team player.
Self-motivated.
Operationally a hands-on person.
Ability to work under pressure and deliver accurate work within a deadline driven environment.
Ability to multitask.
Be independent and pro-active.
Time management skills.
Possess excellent communication and interpersonal skills.
Ability to work with individuals at all levels of the organisation.
Ability to take the initiative.
Be able to take responsibility.
Positive mindset.