- Illustrate the concepts concerning management systems, paying special attention to the understanding and adoption of management systems principles, ensuring that the design and implementation of the management systems is suited to the client’s culture and specific business environment.
- Identify the appropriate processes needed for management systems, define the relative importance and interaction of those processes, and assist the client/organisation in identifying documentation essential to ensure the effective planning, operation, and control of its processes.
- Evaluate the effectiveness and efficiency of processes to stimulate the organisation to look for opportunities for improvement and assist in promoting a process approach and continual improvement of the management systems within the organisation.
- Identify the training needs to enable the organisation to maintain the management systems.
- Where applicable, assist the organisation in identifying the relationship between its management systems and any other relevant management system.
- Develop policies, procedures, sequence and interactions, mandatory procedures, forms and templates, organisational structures, etc.
- Provide technical advice and guidance to organisations on how to handle problems relating to the management system.
- Recommend processes and procedural improvements.
- Conduct risk assessments based on client requirements and standard requirements.
- Conduct internal audits and gap analysis audits (audit reports, meeting minutes, non-conformance reports, corrective action reports).
- Implement systems (on-the-job training and assessments).
- Follow up with clients via phone and email.
- Engage with the client based on their requirements and the scope of work.
- Report on all client complaints and satisfaction.
- Perform problem-solving techniques.
- Quality assurance – vetting all processes before submission, spelling, and grammar.
- Attend meetings – internally and externally.
- Maintain a current and accurate filing system (server and projects filing).
- Report to Senior Project Manager on the status progress of systems (report, e-mail, verbally).
- Utilise all project management tools, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, Visio, etc.
Key Knowledge Areas
Training:
- Create, manage, and deliver engaging training across multiple mediums and multiple learning styles.
- Utilise technical and creative writing skills to engage course participants.
- Review and modify training material.
- Assist in the design of educational aids and materials.
- Conduct training on behalf of WWISE.
- Ensure client satisfaction during and after training sessions.
- Build relationships with key training providers and clients.
- Identify learning and development trends and requirements.
- Generate the required reports, including assessment and moderation reports and reports of any complaints or irregularities and how these were addressed.
Key Skills and Competencies Requirements
Ability to commute/relocate:
- Centurion, Gauteng: Reliably commute or planning to relocate before starting work (Required).
Experience: ISO/SHEQ Implementation: 5 years (Preferred).
Experience and Qualification Requirements
- Minimum 5 years’ experience in a similar role.
- Experience with the successful implementation of ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018. Preference will be given to candidates who have experience in the implementation of more than three ISO standards.
- The ability to collaborate with all levels of support services to ensure delivery deadlines are met.
- Excellent verbal and written communication skills.
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