LabourNet is one of the largest Industrial Relations, Human Capital and Payroll Consulting firms in South Africa. The LabourNet Group is currently experiencing tremendous growth and as such we’re constantly searching for top talent.
Job Description
We are currently looking for a Payroll Support Consultant to assist clients in implementing efficiencies in their payroll processes, providing support for day-to-day payroll related queries and maintaining a solid relationship with clients.
You have the opportunity to improve compliance in this position.
Looking at the challenges the world is facing today LabourNet’s purpose has never been more relevant. So, whatever your role, if you share our passion for compliance, you’ll be working towards creating a better and fairer future for all.
You are responsible for Inclusive of, but not limited to:
Client Resolution:
- Understand client system setup and configuration.
- Resolve client queries on products and software, providing effective solutions within SLA.
- Troubleshoot issues in a centralized environment.
- Maintain communication with clients, updating details, and managing incidents.
- Build and maintain professional relationships with key client individuals, supporting actions and junior support consultants when necessary.
Development and Competence:
- Stay updated on system functionality and legislative changes through self-development.
- Keep informed about People Best Practices and legislation.
- Develop competency and skills of the team through learning sessions and knowledge transfer.
- Contribute to internal training efforts and serve as a mentor for other support consultants.
- Ensure alignment with career path requirements.
Product Quality:
- Efficiently book client appointments and obligations, recording interactions accurately and timely.
- Close appointments accurately based on client satisfaction.
- Adhere to SDLC sign-off processes and SLAs, supporting the LabourNet Group product offerings.
- Confirm and ensure correct billing within the client journey if applicable.
- Maintain product quality standards and actively identify and implement process improvements within the support team.
Qualifications
You'll need a customer-first mindset and the following skills to succeed in this role:
Qualifications:
- Tertiary Qualification within payroll, tax, software implementation and consultation within the HRIS environment is required.
Experience Required:
- Any experience within the payroll software support channel will be advantageous.
- 2 years’ experience within a payroll software environment, understanding payroll-related software and legislation.
- 1 year+ experience within a payroll support environment would be advantageous.
- 1-2 years’ experience within payroll implementation/configuration would be advantageous.
Package & Remuneration:
Salary: R15 300.00 CTC per month
Benefits: Cell phone, internet, laptop + excellent career growth.
Embark on an exciting, rewarding and challenging career move and join LabourNet, a market leader in the HR Management Services sector. If you enjoy rendering work that meets/exceeds high standards and want to fast track your career, LabourNet is where you want to be!
Additional Information
In return, we offer you:
Culture
We pay attention to output rather than time spent, and we offer a flexible working environment.
Employer of choice
Our managers believe in putting their people first and are devoted to their growth and development, hence we practice servant leadership (inverted pyramid).
Flexibility
You must look after yourself; you cannot pour from an empty cup, and we prefer work-life integration to work-life balance.
Passion
Bring a sense of purpose to work and depart with a sense of success.
How we work at LabourNet
Gone are the days when you had to sit in traffic to go to work! Our hybrid working approach enables employees and their managers to agree on a working environment that promotes productivity while also allowing them to balance their professional and personal lives.
Why should you join LabourNet?
It's more than just a job with LabourNet. It's a mission to make our clients compliant by doing meaningful work that focuses on cutting-edge, customer-centric services and technology solutions.
Who are we?
Your Strategic Partner in Human Resource Solutions
Our dedicated team of highly trained and educated consultants are passionate about taking workplace issues and translating them into HR Solutions that are accessible, flexible, affordable, comprehensive, and motivated by the goals and objectives of your business.
What do we do?
We provide leading compliance solutions throughout South Africa that implement best practices within the businesses we partner with.
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