Overall Purpose of the Job:
Ensure effective completion of all administration duties pertaining to the area.
Minimum Qualifications and Experience:
- Grade 12 or equivalent
- Excellent verbal and written communication
- Minimum of 2 years admin background
- Computer literate – MS Office
- Experience with Listener – advantageous
Main Duties & Responsibilities:
- Collect quotes for the allocated area.
- Check that quotes are on Listener.
- Assign quotes to a technician.
- Prioritize calls to optimize traveling time for technicians.
- Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations).
- Contact clients to schedule appointments and confirm times (Including telephone technical bookings and control room booking sheet).
- Assist sales in booking technicians.
- Void aged jobs and provide pipeline figures of installations.
- Assist JHB in sending job cards.
- Prepare BNS and insurance reports.
- Schedule installations for CPT sales.
- Ensure all documents received from OTC are handed to the Technical Manager for allocation to technicians (Invoice stats to Technical Manager).
- Follow up on Top 20, Low Bat, and Overactive list.
- Resolve all queries related to scheduling immediately and escalate complications.
- Assist technicians with loading of radios and testing.
- Provide EHS assistance.
- Offer technical assistance to clients.
- Follow up on all jobs for same-day scheduling.
- Ensure department runs efficiently by assisting to relieve in the absence of a team member.
- Order, issue, and control stock; assist with stock take.
- Assist in technical invoicing.
- Distribute service and installation stock to technicians.
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