Mambo’s is searching for an Assistant Store Manager to help drive our retail operations and provide top-notch customer service. We rely on our talented Assistant Store Managers to use their exceptional leadership skills and business savvy to support their team's performance and drive the store's success. In this position, you'll work closely with the Store Manager to build a team of service-minded Cashiers and Shop Assistants, all while executing processes and procedures that ensure a consistently wonderful customer experience at Mambo's. Sound like your cup of tea? Read on!
What you'll do
- Embody and communicate Mambo’s values and brand philosophy to customers and teammates alike.
- Support the Store Management Team in efficiently running your store's operations within the ever-growing retail landscape.
- Manage scheduling, time-off, and payroll for all team members.
- Act as the in-store troubleshooting expert for all administrative processes.
- Oversee stock management and processes.
- Coach our team members through skills development and process trainings.
- Provide the absolute best service to each and every customer.
- Continually offer direct feedback and support to your teammates on the sales floor and national operations team.
- Create an inclusive workplace culture by treating all teammates and customers with respect.
Who you are
- Backed by 2+ years in a management role at a customer-focused, operationally excellent retailer.
- Previous retail operations experience including administrative tasks and stock management.
- Confident leading a team, selling, overseeing operations, and driving sales performance.
- Successful holding others (and yourself!) accountable and establishing trust among direct reports.
- Exceptionally organized and proactive.
- A collaborative team player with strong interpersonal and communication skills.
- An out-of-the-box thinker and resourceful problem-solver when faced with challenges.
- Able to create and share a compelling vision that inspires and motivates your team.
- Flexible and dependable with the ability to work varying schedules, including weekends and special events.
You'll love this job if:
- You are organised: You are not overwhelmed by the thought of tackling multiple tasks at a time.
- You are result-oriented: You are a strong seller. You have a bias for action.
- You are a strong communicator: You are a people person, natural leader and collaborate well with others.
- You are passionate about retail/customer service: You have a genuine interest and personal passion for delivering excellent customer service.
- You are CURIOUS: You are eager to learn and absorb all things related to Mambo’s products and how to grow our business.
About Us:
Mambo’s mission is to help individuals and households create organized, functional, and stylish living spaces. We provide a comprehensive range of innovative, quality storage and homeware solutions in beautiful stores that offer exceptional customer service and a fun shopping experience. Together we can create and inspire a sense of order and calm, making life easier. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we've learned that it takes creativity, empathy, and innovation to achieve that goal.
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