Issuer Services Manager - Registry Operations
Listing reference: jse_000559
Listing status: Online
Apply by: 2 November 2024
Position summary
Job category: Banking, Finance, Insurance. Stockbroking
Contract: Permanent
Remuneration: Market Related
EE position: Yes
About our company
The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.
Introduction
Job Purpose/ Job Summary: To administer and manage Issuer Operations and Meetings with regards to regulatory compliance and overall functioning in Registry.
Operations Management
- Manage and monitor daily Issuer operational tasks administered by the operations team to ensure operations are executed to the highest standards.
- Responsible for carrying out direct instructions from Issuers such as allotment of new shares, cancellations, execution and mailing and E-Comms, and analysing the share register.
- Facilitating and performing the duties of Scrutineers at shareholder meetings; conducting internal audits of all transactions performed on the share registers.
- Responsible for back-office processing, administration, and facilitation of legacy client meetings, provision of pre-lim and final meeting results.
- Assist with back-office processing and facilitation of meetings for large clients.
- Administer the migration and balancing of new share registers and establish operational relationships with the respective Issuers.
- Attend meetings with previous Transfer Secretaries and project manage new migrations.
- Peruse daily SENS, news portals, SARS portal, Companies Act and JSE updates to identify and align business processing to legislative changes.
- Review and compare monthly departmental billing sheets to Issuer invoices to identify and eliminate revenue leakage.
- Attend Issuer operational meetings when required and provide guidance on complex requirements and special project planning.
- Attend meetings with legislative institutions such as Strate, SARS, FSCA, Compliance, etc. to provide technical feedback from a Registry perspective.
- Assist business unit managers to review and amend standard operating procedures for all business units within Registry.
- Assist with technical testing of new IT and operating developments for all Registry companies.
- Assist with periodical review and alignment of risk registers prior to final review and sign-off by Registry Executive.
- Identify operational risk areas in line with projected system developments and legislative changes.
- Review all media notices to identify new business opportunities which will increase revenue.
- Assist with administration and review of monthly and ad-hoc billing and invoicing.
- Administration of various reports to assist with review and feedback on monthly financial management accounts.
- Assist with effective, efficient, economical, and transparent use of financial and other resources.
- Assist with maintaining the existing client base and avoid loss of any current clients.
Stakeholder Management
- Work collaboratively with stakeholders by establishing and maintaining effective internal and external relationships.
- Represent JIS in meetings with internal and external stakeholders.
- Solve problems creatively whilst demonstrating a high level of integrity in line with the company’s core values.
- Provide advice and guidance on stakeholder-related matters.
- Manage relationships in accordance with policies, procedures, and legal requirements.
- Establish and maintain operational relationships with all Issuers.
People Management
- Monitor and measure performance according to policy by conducting employee appraisals.
- Identify areas of development and compile action plans to address poor performance.
- Ensure ongoing training and development of employees.
- Address employee relation matters fairly and promptly.
- Set performance objectives for the team in alignment with the organization’s initiatives.
- Ensure that all employees have signed performance agreements.
- Coach and mentor staff as appropriate to improve performance.
- Continuously assess risks in line with current processes and implement controls to mitigate them.
- Review and submit risk registers in accordance with Compliance requirements.
- Provide feedback to Internal Audit and Compliance regarding the risk register.
- Administer departmental complaints register and provide feedback to Compliance within required timelines.
Minimum Requirements
- Degree will be advantageous.
- 10 years of Registry operational experience, with at least 7 years in a managerial capacity.
Knowledge and Skills required
- Understanding of regulatory environment, laws, acts, and rules.
- Understanding the functions of all business units within Registry.
- Knowledge of all Transfer Secretarial services.
- Understanding the different functions of all legislative institutions.
- Knowledge of current and historic shareholder classifications on registers.
- Trading, settlement, and timelines for certificated and dematerialised accounts.
- All types of elective and non-elective corporate events for listed companies.
- Knowledge of unlisted share registers and OTC license requirements.
- Extensive knowledge in the administration of sub-registers and related control accounts.
- Extensive experience and operational knowledge of listed and unlisted Issuers.
- Distribution of shareholder communication timelines in terms of the Companies Act.
- Meeting timelines as outlined in the Companies Act.
- Company’s Act knowledge on all sections that affect Issuers.
- Extensive tax knowledge and awareness of SARS requirements.
- Strate Rules and Directives.
- General Financial knowledge.
- JSE Listing Requirements.
- Well established relationships with clients in the market.
- Well established relationships with identified industry bodies such as Strate.
- Experienced scrutineer and TS representative for Issuer meetings.
- Former committee member / TS representative in operational workshops.
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