Our client, who is one of the top 10, is seeking an experienced and vibrant Key Account Manager t join their current commercial team.
Requirements: - Matric.
- Minimum 5 years experience in a Key Account Manager role handling all modes of transport for imports and exports within a clearing and forwarding company.
- Own vehicle and valid license.
- BCom is an added advantage.
Duties: - Managing multiple clients according to the stages in a client life cycle.
- Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client.
- Creating and maintaining the client information pack.
- Manage the opening of accounts process and continuous updating of client information..
- Be accountable for the contract negotiations process, understanding and mitigating the risk identified
- Management of client queries.
- Quality checking estimates and ensuring they are submitted on time.
- Compile client-specific business reports and quality checking data integrity.
- Identify Opportunities for growth within the clients business.
- Record under-threat and lost accounts on CRM system.
- Manage service level agreements through reporting and reviews including identifying exceptions and corrective actions.
- Facilitate rate negotiations and increases
- Arrange and control customer action plan processes for clients.
- Identify and report on quantified value for clients.
- Take meeting minutes and follow through to close out.
- Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding.
- Ensure standard operating procedures are signed off by the clients, documented and maintained.
- Compile monthly revenue reports for clients and portfolio
- Co-ordinate available client logistics training
