ADP South Africa is hiring a Senior Payroll Specialist, South Africa
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
If so, this may be the opportunity you’ve been searching for.
In this role, you will support the Service Team Manager in enhancing both the client experience and associate development. You carry the weight of ADP’s service reputation and client satisfaction in your hands.
The nature of your job is to support clients by processing their payrolls in compliance with legislative requirements whilst building and maintaining sustainable client relationships to ensure recurring business, whilst at the same time coaching and mentoring associates to do the same. Every day will be challenging because the requests you receive will vary. You will be required to provide solutions through investigation and identification which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you will have a way with clients and associates that builds rapport, establishes trust, and shines with professionalism. Your communication style is clear and easy to understand and take action on. As a result, your client satisfaction scores, and improved performance of associates make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.
WHAT YOU’LL DO: Responsibilities
What you can expect on a typical day:
- Processes complex payrolls and handles demanding client matters.
- Interprets, applies and communicates statutory changes to associates.
- Improves payroll processes for the benefit of clients and associates.
- Monitors compliance and initiates the improvement of internal systems and processes, implements payroll best practices, and identifies potential risks to clients.
- Drives NPS scores by assisting associates to create pleasing customer experiences.
- Builds and maintains client relationships by improving client engagement within the team client base.
- Coaches and develops current associates guided by Service Team Manager’s assessments and recommendations as well as on-boarding of new associates.
- Serves as subject matter expert for technical enquiries.
TO SUCCEED IN THIS ROLE:
Qualifications:
- A diploma / degree in commerce / human resources or any related qualification / experience.
Experience:
- 5+ years payroll experience or experience as an HRIS practitioner with payroll systems experience (Sage300 and/or Premier)
Skills, Knowledge & Attributes:
- Effective problem-solving skills
- Effective communication skills
- In-depth SA payroll knowledge
- Knowledge of SA payroll tax legislation
- Knowledge of SA labour legislation
Ability to work independently
- Ability to influence associates and guide towards achievement of work objectives
Bonus points for these:
- Experience in a Payroll Outsourcing environment will be advantageous
- Knowledge of other African countries payroll tax legislation will be advantageous
- End to end implementation experience within the HCM space (Preferred)
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
Salary Range: Market related
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