Candidate Qualifications
Candidates must have the following qualifications:
- Grade 12
- Competence
- Experience (1+ Years in industry)
- Class of Business completed for STI Personal and Commercial lines
- Operational Ability
- Product Specific Training
The following additional factors will be to your advantage:
- Experience on SANTAM online system
- Product specific training completed with main players in insurance industry: Santam, Old Mutual, Momentum (Previously Alexander Forbes), Bryte etc.
Main Characteristics for Candidates
Strong points for candidates include:
- Good verbal and written communication skills at all levels
- Computer literate in Microsoft Office and internet
- Self-discipline and time management
- Punctuality
- Ability to make and receive calls to clients
- Gathering and following up all info and documents required to register claims
- Advising on claims under what section covered on policies
- Interaction and follow up with Insurers
- Involvement with claims intermediary service (Client satisfaction)
- Following claims through to Agreement of Loss signed by client
- Logic and intellect to ensure customers are treated fairly
- Building trust-based relationships with clients
#J-18808-Ljbffr
