Head of IT - Johannesburg, South Africa - Michelle Taylor Recruitment
Description:
Seeking an experienced IT leader to oversee IT operations in SSA, ensuring stable operations and delivering high-quality IT support services.
Key Responsibilities:
- Manage a team to deliver high-quality IT support services
- Support the Global Service Desk in delivering services globally
- Proficient in the use of Service Now
- Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements
- Conduct feasibility studies for various upgrade projects, improvements, and other conversions
- Understand the importance of Global Standards and ensuring solutions fit within these
- Accountable for justification and in some cases business case creation of any spend
- Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts
- Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management
- Participate in the development of IT strategies in collaboration with the executive team
- Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure
- Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services
- Assist with the planning and deployment of global security measures
- Work within Global SLAs under GSD
- Direct and administrate a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action
- Run regional projects as required
- Align with country business line leaders and country managers for service reviews and prioritization of business requirements
Requirements:
- Personable, able to work with individuals at all levels
- University degree or college diploma in the field of computer science and/or 7 years equivalent work experience
- Certifications in MCSE, CCIE advantageous
- 5 years experience managing and delivering infrastructure design and operational excellence
- 5 years service delivery management and/or partnering experience
- Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments
- 5 years successful leadership of an infrastructure team
- Hands-on experience in troubleshooting hardware
- Knowledge of current protocols and standards
- Ability to make sound and logical judgments
- Demonstrated leadership and personnel/project management skills
- Good understanding of the organization's goals and objectives
- Strong interpersonal, written, and oral communication skills
- Able to conduct research into issues and products as required
- Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
- Ability to present ideas in a user-friendly language
- Highly self-motivated and directed
- Keen attention to detail
- Strong customer service orientation
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