Job Overview
This role is required to manage the team as well as the delivery of Preprocess and Process Trainings to all EXL employees. The job also includes evaluating training feedback and providing recommendations to further enhance the effectiveness of trainings.
Key Responsibilities
- Coaching and mentoring of the Operations trainers.
- Managing and reporting on training activities.
- Designing and developing pre-process, onboarding, and/or specialized training modules after need assessments for all processes at EXL.
#J-18808-Ljbffr
