Service Manager Job Description
The key role of a Service Manager is to engage with clients in the initial stages of new requests for proposals (RFPs), to thoroughly complete compliance reviews and to ultimately develop a solution for the client, and provide them with a commercial proposal for their project. The aim of this role is to ensure that clients ultimately use us for all of their shipping needs.
Role Responsibilities:
- Bespoke quoting
- Conducting compliance reviews on new requests, including working alongside Research and Development and external parties to investigate the compliance requirements for shipment requests.
- Project Management of the import of supplies for Global clinical trials.
- Co-ordinating with various internal support teams to ensure smooth and efficient service delivery.
- Flexibility and ability to present novel solutions and processes to meet a client’s need.
- Comprehensive project handovers to service team once live or continued oversight.
- Customer Relationship Management
- Liaising with an international pool of clients and developing the relationship with clients.
- Client calls to provide an overview of pre-compliance requirements.
- Working closely with clients to manage their key projects.
- Ensuring customer satisfaction.
- Exceptional escalations.
- Deal Conversion.
Qualifications and Experience:
- Professional Qualification (CA or Lawyer).
- Strong academic track record.
Desired Competencies:
- Analytical and strong with numbers.
- Ambitious, energetic, and enthusiastic.
- Personable and adaptable.
- Excellent use of the English language, both written and verbal.
- Attention to detail with the ability to prioritize tasks effectively.
- Creative problem-solving and research ability.
- General business acumen.
- Excellent knowledge and use of Microsoft Office Applications (i.e. Word, Excel, and Outlook).
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