Outbound Customer Service Representative

Remote Recruitment • Other • Bloemfontein, Free State, South Africa • $50 - $200 / year • 1h ago

Job Title : Outbound Customer Service Representative

Location : South Africa (Remote)
Hours : Full-time, UK working hours (9am - 6pm or similar shift)
Salary : R25,000 per month

About the Role
We are looking for a proactive and enthusiastic Customer Service Representative to join our team, making outbound calls to potential clients who have expressed interest in our mortgage advisory services. You will play a crucial role as the initial point of contact, engaging with clients and coordinating appointments for our UK-based advisors. This position is fully remote and offers the opportunity to support clients with an empathetic approach, guiding them toward helpful solutions and creating positive customer experiences.

Key Responsibilities

Make outbound calls to prospective clients, introducing them to our mortgage advisory services
Schedule appointments for clients with our mortgage advisors based on their availability and needs
Maintain a positive, supportive attitude when engaging with clients, many of whom may have faced challenges with other lenders
Accurately log and track all interactions within our CRM system (Pipedrive experience is beneficial)
Ensure all customer inquiries are handled in a timely, professional manner that reflects our brand’s values of empathy and support

Qualifications

3+ years of experience in a customer-facing or outbound calling role, ideally within customer service or sales
Excellent verbal communication skills with a friendly, approachable demeanor
Demonstrated ability to nurture relationships and provide empathetic customer support
Experience with CRM software (Pipedrive preferred, though not required)
A self-starter with a positive attitude and strong time-management skills

Why Join Us?

Be part of a dynamic and supportive remote team that values your role in building client relationships
Gain experience working with a UK-based company, while enjoying the flexibility of remote work
Competitive salary with room for growth and development

Application Process
Candidates will be invited to a first-round interview, followed by a trial task to assess competencies related to this role. If you’re selected, a second-round interview will help us get to know you better.

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