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Systems Engineer Specialist

Nedbank • Other • Johannesburg, Gauteng, South Africa • $200 - $300 / year • 6h ago

Requisition Details & Talent Acquisition Specialist

REQ 136759 - Keabetswe Modise
Closing Date: 19 November 2024

2 X Systems Engineer Specialist Roles

Job Family

Information Technology

Career Stream

IT Operations

Leadership Pipeline

Manage Self: Professional

Job Purpose

To provide specialist technical expertise and support in installing, testing, tuning, optimising, diagnosing problems, repairing, upgrading, and maintaining both externally and internally supplied hardware and systems software (i.e. Operating systems, data management products, office automation products, embedded systems, and other utility enabling software and related equipment).

Job Responsibilities

Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
Stay abreast of developments in the field of expertise, ensuring personal and professional growth.
Understand and embrace the Nedbank vision and values, leading by example. Identify opportunities to improve or enhance processes, adding value to Nedbank.
Ensure adherence to documented procedures by auditing service delivery functions. Ensure the correct and effective use of system hardware and software.
Resolve issues by inspecting malfunctioning computer hardware, software and/or components - analysing cause, and planning repair procedures.
Recommend solutions through the investigation of service problems.
Support the business process needs by performing and consulting on a variety of technical tasks in the diagnosis, repair, maintenance, and installation of computers and/or related equipment.
Ensure documentation for relevant systems software product and operational documents are prepared and maintained.
Approve and recommend actions to be taken and identify those which merit action.
Adhere to organisational processes by ensuring standards are implemented and correctly applied when design is reviewed or designed.
Enable decision-making and technical reviews.
Ensure contingency during disaster recovery (DR).
Provide sustainable solutions per incident by conducting root cause and trend analysis.
Ensure knowledge management, continuity, and team success through constructive participation in a diverse team and by sharing knowledge with the team.
Maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems across domains.
Meet the organisation's problem management needs through liaising with suitable vendors.
Build sound professional relationships.
Ensure understanding of client needs. Ensure accurate reporting to stakeholders.
Provide advice to junior staff by participating in peer reviews and providing technical mentoring.
Enable recommendations and planning for the tuning of system hardware and software.
Monitor system efficiency against published SLAs. Recover cost by ensuring time is captured correctly and against the correct project.
Ensure end-to-end project delivery.