Key Outputs
- Technical expert providing technical assistance through investigation, reporting and communication on technical issues related to maintenance and product improvement to ensure adherence to OEM standards and customer requirements.
- Providing technical expert assistance to business and customers
- Provide technical information to business for effective repair, service and maintenance of earthmoving equipment components
- Assist Quality to developed Cat Inspect condition checklists for BRC components.
- Assist with warranty claim process and validation
- Compile failure / condition reports to conform to BRC quality standards
- Ensure component repairs have the latest service letter/literature updates (Key focus)
- Analysis, reporting and resolution of product health and issues
- Assist in Service-related Projects
- Resolve general technical queries internal and supplier related.
- Gather relevant data to support failure / condition reports
- Create SIMS reports for all repairs
- Timeous, accurate and factual reporting of information
- Support technical representatives with technical decision making
- Accountable to apply appropriate technology for gathering relevant data for reporting
- Effective self-management and performance ownership
- Drive Individual Development action plan
- Utilise appropriate technology to develop own competence e.g. Cat DPC, etc.
Qualification, Experience and Competencies
•Qualified Technician in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic / Heavy Equipment Mechanic))
•>3 years post qualification experience in field service, workshop or component rebuild environment
•Component experience will be an added advantage
•Applied failure analysis Level 1 & 2 will be added advantage
•Computer literacy (MS Office and applicable Caterpillar Software, Cat Inspect, SIS, ET, VIMS, etc)
•Understanding the warranty process and reporting of data to Caterpillar
•SOS interpretation will be an added advantage
•Analytical Thinking (L1)
•Attention to Detail (L2)
•Verbal and Written Communication (Including listening) (L1)
•Teamwork (L1)
•Time & Self-Management (L1)
•Technical Report Writing Competence (L2)
•Technical Troubleshooting (L2
•Mechanical Reasoning (L2)
•Applicable product knowledge
•Drivers license – Code B
