Our client has a streaming solution for international sports events and is looking for Community Management of the fans before, during, and after sporting events. The events last an average of 4 hours each. Must have knowledge of the sports concerned and be native speakers in order to understand the current trends and events within the countries.
Commitment:
10-15 hours per week
90 days
Language:
English/German (Native)
The day-to-day tasks of a ModSquad Associate Community Manager vary, but basic responsibilities may include:
- Brainstorm activities, opportunities, and content to inspire or grow the community (long term and campaign-based)
- Design and execute the weekly and quarterly content calendars and strategy plans
- Create and report KPIs, and build reports that showcase reason, trends, and opportunity
- Manage and respond to customers through forums and website tools
- Learn and explore new toolsets that improve workflow and client objectives
- Work closely, efficiently, and effectively with the client and internal teams (communication is daily)
- Develop practices and improvements, or build upon and help improve current methods of operation
- Handle occasional community crisis or troubleshoot escalations
A successful candidate needs to have confidence and strength in the following abilities:
- Be a proactive, self-starter and independent contributor with follow-through on all initiatives
- Have strong problem-solving, creative writing, and editorial skills
- Showcase strong communication skills (and feel comfortable with communicating the good and the bad)
- Engage confidently with internal and external partners on video and voice calls
- Be genuinely interested in social media (tools, platforms, usage), and enjoy the trends and culture of social media (Twitter, Facebook, Instagram, TikTok, Snapchat, YouTube, etc)
- Enjoy engaging and developing a broad range of people, communities, clients, and trends
- Be able to execute on community initiatives, measure results, and modify programs based on feedback
- Retain and demonstrate excellent organization and time-management skills and schedule to hit deliverable deadlines
- Must have active experience (professional experience preferred) with Discord, forums, Facebook, Twitter, LinkedIn, and Instagram (other platforms like SnapChat, TikTok, Twitch.tv, Youtube, etc. a bonus)
- Be a creative copywriter who understands the balance between professionalism and meta, fun community initiatives
- The position requires excellent verbal and written skills, someone who is excited about social media and content creation, and has the ability to communicate, collaborate, and support effectively
- Must be able to show empathy and situational awareness, as well as an ability to care for the community’s members well being without losing sight of the client goals and rules
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
Who is ModSquad?
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.
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