Guest Service Coordinator - Luxury Game Lodge - Grahamstown

HotelJobs.co.za • Other • Makhanda, Eastern Cape, South Africa • $200 - $300 / year • 1d ago

GUEST SERVICE COORDINATOR WANTED – LUXURY GAME LODGE, GRAHAMSTOWN

Are you passionate about creating unforgettable experiences for guests? Kendrick Recruitment is on the hunt for a Guest Service Coordinator to join a stunning luxury game lodge in the heart of Grahamstown. If you thrive in a dynamic environment and love going the extra mile for guests, this is the role for you!

What You’ll Be Doing:

Oversee daily operations of the restaurant, bar, cellar, and lounge
Manage stock and storerooms, conducting regular inventories
Ensure high levels of customer satisfaction through exceptional service
Train and manage staff to maintain top-notch service standards
Handle guest complaints swiftly and effectively
Implement strategies to enhance guest satisfaction and operational efficiency
Coordinate with the kitchen team to ensure seamless meal service
Report to lodge managers and maintain open communication with Front of House and kitchen staff
Present menus and wine lists with flair
Assist with Guest Delight stops and special requests

What We’re Looking For:

Proven experience as a Guest Relations Officer and Restaurant Manager
Excellent communication skills and the ability to host international guests
Positive attitude and high energy – a true people person!
Deep knowledge of wines and food service to upsell effectively
Strong leadership and team coordination skills
Ability to handle stressful situations with poise
Flexibility to work split shifts and maintain a well-groomed appearance
Valid driver’s license

Join Our Team: If you are ready to take your career to the next level and create magical moments for our guests, send your CV to apply below today!

Apply NOW and be part of something extraordinary in the world of luxury hospitality!

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Apply directly

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