Service Technician
Reference: E.L002006-AK-1
Our client in the Hygiene Industry is seeking a Service Technician in Port Elizabeth.
Duties & Responsibilities
To provide a professional installation and maintenance of dosing equipment to customers.
KEY PERFORMANCE AREAS Business Development - Maintain brand reputation and ethos of business in a professional manner.
- Call on an average of eight clients per day. Ensure weekly call report is completed and submitted to the Sales Manager.
- A client call planner must be completed and repeated in a 4-to-6-week cycle.
Customer Relationship Management - Complete Repsly service reports for clients that require them. Ensure reports are discussed with relevant persons and ensure a copy is submitted to the Sales Manager.
- Complete Laundry load count & calibration report. Ensure information is recorded on a relevant Excel spreadsheet to allow for Costing forecast.
- Ensure staff training is carried out for all clients. Ensure all administration functions are closed out once training is offered (E.g. Training Registers, Training Certificates etc.).
- Build a relationship with all key people within the client portfolio (E.g. Buyer, General Manager, Chef, Contract or Area Manager, etc.).
- Always provide prompt service and assistance.
- Assist with deliveries to customers in unforeseen circumstances.
- Attend to customer needs concerning the best suited products and their efficient use.
- Carry out technical installations, programming, repairs and maintenance of electronic chemical dosing equipment on commercial laundry machines, commercial dishwashers, glass washers, and crate washers.
- Installation of soap dispensers, chemical dosing systems, and other Company related offerings for kitchen, laundry, food processing, and housekeeping divisions.
- Demonstrate the company’s consultative sales approach; leverage hands-on service to enhance our total value to the customer.
- Provide emergency service coverage after hours to all customers.
- Build relationships by providing customers with innovative products, sales demos, regular maintenance service, and ongoing training.
- Learn customers’ operations and devise unique solutions as their expert on advanced cleaning and sanitation processes.
Communication and Feedback - Attend and participate in all sales meetings.
- Communicate on new opposition products, special account developments, and any other relevant information gathered through field activities to provide feedback to the Sales Manager.
- Submitting a weekly sales/technical report to Sales Manager.
- Adhere to Company Data and Communication Policies.
- Use prescribed templates where available.
- Comply with deadlines where set/required.
Administration Services - Assist the Debtors department with the following up of monies when required to do so.
- Ensuring that new clients have the correct cash or credit application forms completed.
- Provide updated client contact information.
- Manage product merchandising in the market and exercise and maintain brand image control i.e. stickers, wall charts, etc.
- Ensure HSE standards (as relating to our product supply) are maintained on client sites.
- Perform Stock Management and stock-taking regularly where required to do so.
Self-Development - To continuously broaden your product knowledge in chemicals, dosing equipment, and cleaning systems.
- Strive continually to keep abreast of changes in the industry.
- Attend all training courses as provided by the company from time to time.
Experience and Qualifications - Grade 12.
- Technical qualification will be advantageous.
- Experience in the installation and maintenance of laundry dosing equipment.
- Programming of laundry machines.
- The installation of dish machines and chemical dosing units.
- Experience in the maintenance and repairs of industrial dish machines.
- Hands-on, ability to roll up sleeves and work with team members.
- A keen eye for detail and a desire to troubleshoot/probe further.
- Valid driver’s license and reliable transport.
Computer Literacy - Intermediate knowledge in other MS Office packages (e.g. Word, Power Point etc.).
- Intermediate knowledge of virtual programmes (e.g. MS Teams, Zoom etc.).
Personal Attributes - Presentable with excellent communication and coordinating skills.
- Be able to work accurately, with good attention to detail.
- Ability to work independently but also as a team player.
- Be able to cope well under pressure. Ability to meet deadlines.
- Methodical, systematic and technical minded.
- Healthy, Positive and Self-Motivated individual.
- Emotional maturity and professional integrity.
- Excellent spoken and written communication skills.
- Honest and reliable.
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