Description
We are looking for an Loan Administrator – Arrears and Litigation on an 8 month fixed term contract. The Loan Administrator – Arrears and Litigation will effectively manage and deal with all aspects of processes relating to existing residential and buy to let mortgages which are progressing towards and already in litigation, unless the breach is rectified.
The Loan Administrator – Arrears and Litigation role would suit applicants with experience in mortgage servicing with good attention to detail, who are flexible and have a desire to work hard.
The operations team currently operate a hybrid working schedule of 3 days office based and 2 days home based. We would expect full time office attendance for the probation period for training.
You must have the right to work in the UK. Any candidates that requires VISA Sponsorship in the future please be aware that CHL doesn't currently offer sponsorship and has no plans to in the future, so your application should take that into consideration.
Key Responsibilities
Review accounts from the Pre-litigation work queue
Assess the suitability of each individual case
Ensure all relevant contact has been attempted and no agreement can be met
Work closely with Asset Management Team to achieve both a timely and satisfactory conclusion.
Provide a prompt and comprehensive telephone response to all customer and third-party queries.
Provide a prompt reply to all written customer correspondence.
Take ownership of case load any queries that arise from this and ensure these are investigated. Refer queries as appropriate and ensure all queries are placed with the correct department.
Prepare court packs for possession cases
Upload cases to solicitors portals
Issue legal letters and liaise with solicitors sending these
Ensure that all invoices relating to legal costs are correctly processed within time scales.
Identify a possible complaint case and strive to satisfy customer grievance promptly.
Liaise with the other departments within the Company to ensure optimum service for the borrower and to minimise risk for the Company.
To ensure that all documentation is completed accurately and in a timely manner for review at appropriate times & with recommendations for strategy to be agreed.
Ensure that all invoices are correctly processed within time scales.
Skills Knowledge and Expertise
A mortgage servicing background
Previous experience of dealing directly with customers, both over the telephone and by written correspondence
Previous experience of working successfully within a busy team, whilst interacting with colleagues with a view to providing excellent customer service.
The ability to work in a process driven environment.
Organised, Responsible self-motivated and driven to achieve results.
Gathering/Research/ Analytical & Accuracy skills.
The ability to work in a process driven environment, with set KPI’s.
GCSE Math’s & English (Min Level C)
Benefits
25 days holiday per annum
Up to 15% annual discretionary bonus based on performance
Company pension scheme - up to 9% company contribution
1 x Paid charity days
Cycle to work scheme
Charity payroll giving
Long service awards and extra holiday
Healthcare cash plan
Life assurance cover x 4
Online discounts and gym memberships
Enhanced paternity and maternity pay
Access to Smart Hive by Bravo Benefits giving you full access to all your benefits + additional discounts
About CHL Mortgages
CHL Group provides bespoke third-party loan servicing solutions for a variety of asset classes across the UK. The CHL Group consists of 3 companies, CHL Mortgages, CHL Mortgages for Intermediaries and Landmark Mortgages. We have vast experience in the UK mortgage market encompassing a range of services. We currently service c.30,000 of mortgage assets on behalf of third-party clients and manage several standby contracts for mortgage and bridging finance clients.
Founded in 1990 CHL Group has grown to over 180 colleagues with offices in Fleet, Hampshire and Skipton, Yorkshire. We have grown to become one of the market leaders in specialist mortgages and the Buy-to-Let markets.
We are always on the lookout for talented, dedicated and motivated colleagues to drive the business forward and provide the best outcomes for our clients, investors and customers. We provide an excellent benefit package, competitive salary and excellent work environments where colleagues can learn, develop and progress!
