Job category: Insurance Management and Administration
Location: Randburg
Contract: Permanent
EE position: Yes
Introduction
Tracker requires the services of an Insurance Administrator. The successful candidate will be required to execute administrative and claims tasks for the division in accordance with all legal requirements and drive client services in alignment with Tracker’s strategic objectives. The candidate must be able to work with different departments within Tracker as well as business partners and clients. The candidate will be required to deliver on all daily operations, ensuring the efficient and timeous throughput of email and telephony work items, as well as planning, directing, coordinating, and driving results. Should you be interested in this challenge and meet the job requirements, please forward your application online.
Key roles and responsibilities:
- Servicing and assisting customers timeously within SLA via electronic and telephonic communication
- Ensuring required availability to action incoming telephonic requests as per the business hours
- Ensure a one-time resolution on all client requests
- Ensure that clients are kept up to date on the entire claims journey from claim intimation to claim paid
- Applying TCF principles across all engagements with clients and stakeholders
- Ensuring compliance with all FAIS fit and proper requirements
- Ensuring that advice is given within the ambit and framework of the regulations
- Maintaining a 95% QA rate on all engagements
- Assisting with any ad-hoc business requirements as-and-when necessary, including, but not limited to refunds, credits, cancellations, sms’s, emails, and reporting
Qualifications, experience, and competencies required:
- Registered Representative - RE5 - (or to be completed within 12 months)
- Matric
- 120 FAIS credits (or to be completed within 12 months)
- Insurance Industry knowledge and background (Short-Term Personal Lines)
- Negotiation Skills
- Conflict management and resolution
- Ability to communicate actively and effectively
- High proficiency in written and verbal communication
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