Location: Cape Town CBD (Hybrid Home/Office) Department: Customer Success Team As a Junior Account Manager, you will be a key part of the Customer Success Team, focusing on building and maintaining strong client relationships. Your role involves supporting clients throughout their user journey, understanding their needs, and ensuring they fully utilize the platform. You will act as a liaison between clients and internal teams to ensure timely and successful delivery of client requirements. This position is ideal for someone passionate about customer service, eager to take ownership, and looking to grow their career in a fast-growing B2B SaaS business.
Key Responsibilities: Account Management: - Serve as the main point of contact for all client concerns and needs through email, video calls, or in-person meetings.
- Build and strengthen client relationships to achieve long-term partnerships.
- Maintain accurate client records and keep track of discussions or updates regarding their needs.
- Handle support inquiries and requests from clients and address their needs.
- Log, test, and sign off any identified bugs, workflow issues, or feature requests when necessary.
- Develop a thorough understanding of the product and features while driving product adoption.
- Understand the client and the nature of their business, applying product knowledge to accommodate their needs.
- Collect and act on client feedback.
Ideal Candidate Qualities: - Fluency in English and German is required.
- Prior experience in a customer service or onboarding role.
- Tertiary education or at least 2 years of experience in the customer service or SaaS industry.
- Ability to juggle several responsibilities simultaneously.
- Strong written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Outgoing personality and high emotional intelligence (EQ).
- Strong desire to work in a SaaS environment.
- Flexibility to change and willingness to adapt to new processes.
- Willingness to learn and share skills with team members.
- Team player with openness to give and receive feedback.
- Enthusiasm for health and fitness.
What We Offer: - A positive, performance-driven work environment in a young, dynamic team with a shared vision.
- Ongoing training and mentorship.
- Direct communication channels and encouragement of creative input.
- Room for personal and professional development.
- Opportunity to work in a fast-growing company with international clients.
- An open-minded and dynamic working culture.
- A team culture that values people.
- A balance of hard work and play.
