Position Overview:
This role requires a dynamic IT professional capable of frequent interaction with technical and non-technical employees, suppliers, and stakeholders. The ICT Manager will provide leadership and technical expertise to CTU Training Solutions' technology operations, managing systems and infrastructure to support a growing business. The role demands a proactive approach to managing resources, security, and policies, along with the flexibility to adapt as the organization transitions with technological advancements in the education sector.
Main Responsibilities:
Leadership and Management
- Define the structure and roles necessary for effective technology delivery.
- Establish daily, weekly, monthly, and annual cadences for technology delivery.
- Manage performance for IT/ICT staff, including training, mentorship, and professional development.
- Oversee project management, including definitions, timelines, and tracking for all ICT initiatives.
- Develop, monitor, and report on the IT/ICT budget.
- Maintain strong vendor management across all ICT needs.
- Handle problem and incident management to ensure seamless technology operations.
- Manage hardware and software lifecycle, from procurement to retirement.
- Create and enforce documentation and policies governing IT/ICT processes.
- Ensure IT/ICT integration into all aspects of the business through interpersonal collaboration and communication.
Technical Delivery
- Ensure availability, performance, security, and ease of use for internal systems and infrastructure.
- Oversee unified communications and datacentre contracts, and manage ISP provisioned services like MPLS and DSL.
- Direct higher-tier support for Microsoft 365, Mountain Box/OpnSense NGFWs, Ubiquiti Network Solutions, and Microsoft Dynamics 365, Microsoft Server.
- Own and enforce the internal system security policy, data governance, and compliance.
- Develop and implement Business Continuity and Disaster Recovery plans, ensuring regular maintenance and testing.
- Conduct monthly reporting to Directors on IT/ICT activities, issues, and achievements.
- Own the cybersecurity function for the organization, requiring an understanding of systems and platform security.
- Lead interoffice communication and programme management of the Internal Systems Roadmap.
- Manage procurement and deployment of end-user devices.
Health and Safety Compliance
- Ensure compliance with Health and Safety legislation, prioritizing the safety of self and others in all technology interactions.
Skills and Experience
Must-Have Skills and Experience
- 5+ years in a technical lead or senior technical role.
- 3+ years of experience managing Microsoft 365 (certifications preferred).
- 2+ years of experience in mid-tier enterprise networking (certifications preferred).
- 2+ years in systems and platform security (certifications preferred).
- 3+ years of experience in a management role, including experience with Agile development and product management methodologies.
- Proven success in influencing stakeholders at all organizational levels with a diverse blend of influencing styles.
- Demonstrable success in change management within a fast-paced environment.
Nice-to-Have Skills and Experience
- Excellent interpersonal and teamwork skills.
- Mentorship skills, with the ability to develop junior team members.
- Strong analytical and problem-solving abilities to create efficient, maintainable solutions.
- Exceptional communication skills, particularly in translating technical requirements for non-technical stakeholders.
