Manager: Collections and Recoveries Risk
We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
- To see what life at Capitec is all about and complete a short assessment, please click here!
- Once you have completed the above finalize your application by clicking apply below
Responsibilities
- To minimise legal risks relating to Collections and Recoveries through:
- Assuming responsibility and full ownership for the planning and day-to-day management of the Operational Risk Support function.
- Supporting the wider Collections and Recoveries Department with complex escalations.
- Managing the audit and civil court order team within Recoveries and Collections.
- Managing and guiding the ARL (Allegations of Reckless Lending) portfolio.
Experience
Minimum:
- 4 - 5 years in an audit, or operational risk, or debt management environment
- Banking experience and working with credit granting and affordability assessments
- Experience working with court orders, legal documents/ legal experience
- Experience in audit and risk management (understand audit processes/ worked with internal audit)
- Debt Review (understand the process/ know reckless lending)
- External Debt Collections processes and working alongside attorneys/ debt collectors
- Policy and procedure drafting / complaints / escalations
- Dealing with general queries/escalations (e.g. prescription, in-Duplum, Debt Sale.)
- Comfortable with authorising payments
- Experience in engaging with vendors or debt counsellors
Ideal:
- 5+ years in an audit, or operational risk, or debt management environment
- Experience in working with other business stakeholders in an integrating manner
Qualifications (Minimum)
- Bachelor's Degree in Law or Commerce
Qualifications (Ideal or Preferred)
- Post Graduate Diploma in Law or Commerce
Knowledge
Minimum:
- Prescription and debt sales and working alongside a legal team
- Understanding risk and control and risk self-assessments
- Understanding, identification and guiding key operational risk indicators
- Understanding of civil process
- Understanding of banking reckless lending
Ideal:
- Data and analytics
- Knowledge of relevant software programs (Salesforce, Amazon, JIRA, Confluence)
Skills
- Commercial Thinking Skills
- Communications Skills
- Planning, organising and coordination skills
Conditions of Employment
- Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
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